0x8078012D error code when you back up the new pc for external hard drive

I have a brand new HP Pavilion Windows 7 Home Premium desktop/8 GB memory/1 terabyte hard drive. Just hung up 3 days ago, and after installing my software, attempted to perform a full backup with the image of a brand new Toshiba Canvio 500 GB external hard drive. I get 0x8078012D error code, without interruption.  I did a check on the external hard drive disk, and it was good. I did a check for virus on the external hard drive, and that was good. I have triple checked the settings for backup and they are as I want them to be. -What is the Toshiba external hard drive or my bad nine HP desktop computer?  I had to call HP tech support yesterday as 2 programs, I had already installed has stopped working, but also Java and Adobe Flash Player. HP technical support was not only bad in his work, but right has supported up and hard with me and talked to me. I told her to give me control of my computer and down the phone that I reported him. He wrecked settings that I had, I did a system restore on the eve of the appellant, which was day 2 of owning the new pc. Now everything works as it was and I think that the 2 programs stopped working due to a Microsoft update that I had done that day. I don't have re-uploaded the 6 latest updates from MS and pc seems to work very well, but I can still save on the Toshiba Canvio external hard drive. Last resort, I reformatted the Toshiba Canvio to NTFS, even if it has already formatted to. Still can not make a backup on the external drive. I don't know what to do. Return the pc?  Return the Toshiba Canvio?  I'm in debt $650 for these 2 pieces of metal. Help please!

Hello

The error would have occurred if the services related to backup Windows could have been disabled. This can also occur due to other security software installed on the computer.

Y at - it a third-party security software installed on the computer?

I suggest you to check if the services are running and in manual mode.

You can follow the methods:

Method 1:

Follow the steps to check if services are running. If not, restart them and check if that helps:

(a) click Start.

(b) type Services in the start search.

(c) in the Services window, search for the shadow copy volume.

(d) right click on the Service.

(e) click Properties.

(f) select Start on ManualType.

(g) click OK.

(h) now repeat the same steps for Windows backup service as well.

Check if you find the same error trying to save using the hard disk. If Yes, proceed to method 2.

Method 2:

I suggest to temporarily disable the security software installed on the computer and check if it helps. Check out the link to do so:

http://Windows.Microsoft.com/en-in/Windows7/disable-antivirus-software

Important note: security software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

It will be useful.

Just reply to us with the results. We will be happy to help you.

Tags: Windows

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