10.11.6 updated, perpetual circle in the AppStore

Hi guys - I'm stuck in a continuous loop, not sure of my best course of action.

Go to the App Store to download the last update... click 'Refresh'... tab appears asking you to restart my computer now or later, I click on "Restart"... another tab appears, showing available updates have changed, I click on "View details" which disappears, nothing else changes and so I click on "update all"... guess what... documents to restart the computer tab , I select "Restart" tab informs you that the updates have changed and so forth and so around and around we go.

I tried to restart... the good ol' turn it works... no change.

I checked there is no incomplete download and it does not exist.

I am running 10.11.5

Instructions baby step would be useful, I'm a nervous novice with these things

Thanks to you all

Hello, MissAMG!

Thank you for reaching out by communities of Apple Support about your update to OS X. After reading your post, I understand that you can start the download, but when it comes to reboot to install you're stuck in a loop. Restart manually the computer has not resolved the problem, and you're still on OS X 10.11.5, instead of the 10.11.6. I know stay up to date on your software is important, and I would be happy to help you!

My first suggestion is to try to install the update in safe mode. The following article will give you more information about the safe mode is and how to access it.

Try safe mode if your Mac does not end commissioning

Even if the title of the article is not specific to the problem you are experiencing, it is always a good idea to try to install the update in safe mode. Start in safe mode introduces a series of system checks and also disables some software that may cause a conflict.

If you are still unable to install the update in safe mode, try to install in a new user account. The article below the link will examine why try in a different user account can be useful and guide you in how to configure a new account.

How to test a question in another account on your Mac.

Have a great day!

Tags: Mac OS & System Software

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