12.20 ALM: ALM 12.20 does not open attachments in defects, test plan steps, requirments

We went just HP Alm version 11.52 to 12.20, but in the new version, we encountered a problem: all the attachments does not open.

1. the user double-clicks the attachment.

2 progress is displayed for a short time.

3 gauge disappears and nothing happens after that.

Previously: the image was opened in a new window. (I checked the downloads folder and have not found anything like this)

You can see 'step editing window:

Anyone know how to handle this problem?


We did restore and reinstall HP ALM 12.20 on the server and on the local computers, it has helped solve the problem.

Tags: HP Desktops

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