120 envy: envy 120th Scan of the computer cannot be activated MAC running El Capitan

Hi guys,.

I recently installed it all above named mentioned HP printer software but for some reason, I can't Scan for compatible computer.

I need to work in order to scan a batch of documents and consolidate in 1 file.

The native application of the Mac scanner handles scan page by page and saves it on my desk. but I really need the batch option to work.

I followed all the standard procedures to reinstall the software, resets etc, but I'm still having the problem.

Under the HP utility screen, I have the scan to computer option on the bottom of the menu. I click on that and extract information. Then I get this message as well as the red dot

"The HP software required for the Scan of the computer could not be located on this computer. Please download and install the latest HP recommended software for your device to http://www.hp.com/supportand then try again. »

I made sure all the software is installed and I still have the same question.

I can connect to the printer and scan of the web also. I just seems to be a problem with the HP utility App and the printer.

Any advice would be appreciated.

Thank you very much.

Paul.

Hi Paul,.

Download and install the HP Easy Scan application below:

https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

Then, open the HP utility and try to activate the Scan of the computer again.

Please let me know the results,

Shlomi

Tags: HP Printers

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