15 - af111na: obtaining recovery free media... is this possible?

I'm trying to get a recovery for my laptop drive (which is still under warranty) free of charge.

I have a recovery partition on my laptop (which I confirmed as working by running a factory restore), along with a recovery usb drive that I created, but using this usb recovery fails every time.

The recovery partition still works, but I would have preferred a physical medium that can restore the full image (including the recovery partition).

Personally, I think that the cost of the recovery disks is exorbitant, given that I paid for the operating system in the cost of the machine.

I know that I can create my own cd, but as the USB I created fails restore every time, I have little or no confidence in the cd recovery program creates either.

Is it possible to obtain records without charge to myself?

I ended up going on the live chat, earlier today.

I explained to him that recovery usb, I created could not perform a restore.

After a bit of back and forth about the size of the disk (they stated that 'not more than 32 GB' actually means minimum 32 GB... I was eager to point out how misleading that was) they agreed to send a recovery media free of charge as an exceptional moment.

Thanks for the help and suggestions.

Tags: Notebooks

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