15 - F023WM: Windows 10 has crashed will not work work or reset

I'm trying to fix my computer nephew he had an error and received a message asking to restart the computer after a reboot the computer would no longer work. And it does not start. All you get is the HP symbol on the screen the screen goes black and in the HP symbol comes back again it seems to be stuck in a loop.

The computer is an HP 15-F023WM refurbished with windows installed 10. I tried using the reset under F11 option. Received the message to insert the windows installation or retrieve media. Downloaded a copy of 10 of Microsoft windows. "Inserted the burned copy of windows 10 then I get the message" there was a problem of reset your PC. "I then tried to do a clean install, but the computer will not start up CD/DVD. Went to the modified bios boot order to boot from CD first still does not start. Restarted tapped the ESC key to enter typed boot menu the F9 key to enter the boot device options. The only options they come are OS boot manager (UEFI) and boot from the file of EFI. Tried to disable secure boot but still get the same results. Any help would be appreciated that he must use the laptop for school.

After setting start secure in the Bios and turn on the traditional way for the 4th time, he decided to work. I was able to boot from the cd and reinstalled windows 10.

Thank you for your help

Tags: Notebooks

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