15 - p001tx: when stop the laptop but the power light stays on

Second, when loptop is activated and the power is connected than his do not go into computer laptop sleep mode.if is in an ideal condition of 10 min. after 10 min its touchpad or keyboard do not work.than power button for a long time to stop again to restart the computer

Hello @rajnish1

Welcome to the HP Forums!

I read your message and understand that your HP Pavilion 15-p001tx isn't turned off properly. I'm happy to help you with this problem. First of all, please perform a reset. Once this is done, please follow the steps described in this document:

HP Notebook PC - management Power Options (Windows 10)

If the document does not have you helped to solve the problem, try to restore the BIOS , then check the updates of Windows.

Thanks, I look forward to your response with the result. If this post helped you, feel free to click on the thumbs up!

Tags: Notebooks

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