15 - q009tx envy: envy 15 the two usb right side get weird

A few days ago on the right side of my computer usb download problem.

When I turn on my computer, the mouse and the keyboard is connected, the keyboard and mouse would not work.

I need re-plugin it ito spin. Sometimes the keyboard num lock is turned on, but I can not yet anything tape until I re-plugin to make it work.

Furthermore, the keyboard of the laptop have no problem.


Hey @willho ,

Thank you for visiting the Forums HP's Support and welcome. I looked in your question on your HP ENVY 15-q009tx Notebook and problems with the keyboard. First of all, you need to remove the USB device. In Device Manager uninstall everything that is listed in keyboards and USB devices.  Here is a link to uninstall the keyboard if you need. Restart the computer after the uninstall, it must be reinstalled automatically. Then put forward to USB mouse up to what the drivers updated. Then insert the keyboard.

Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system at the time of purchase.

I would like to know how this happens.

Thank you.

Tags: Notebooks

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