15 the desire: System Recovery poblem

Went to recoverery system and restore selected to the factory settings.  Nothing happened, but whenever I try it now I get message that recovery manager is already done.  In this way for at least two days.   It is not on this computer. I can't have the forum to open on the affected computer.  This operation took on a previous occasion.

Hi @vandovjv,

Thanks for getting back to me.

Please see the following documents.

Performing a Hard Reset or forced Reset

Reset your PC to solve problems (Windows 8)

http://support.HP.com/us-en/product/HP-envy-15-notebook-PC-series/5354982/model/5400028/document/c03546603/

Performing a recovery of HP (Windows 8) system

Please keep me informed of the progress of things.

If you need help, let me know and I will gladly make all that I can to help you.

Please let me know if that solves the problem by marking this post as "accept as a Solution.
To simply say thank you, click the Thumbs up below!

Thank you.

Tags: Notebooks

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