1536dnf: cannot scan

My printer not scan.  I tried to get on the Web site to get instructions, but the page does not load.

Hey @VashonDeb,

Welcome to the Forums of HP Support!

I today help you resolve problems that you experience when you try to scan with your HP LaserJet Pro M1536dnf multifunction printer to your computer Mac OS X 10.10. Can I please you follow the steps below.

Step 1: Check of driver:

On the new Mac operating systems there is a generic driver from Apple called AirPrint driver. This AirPrint driver may have been loaded on your machine when you installed the printer. This driver only allows the generic core features of your machine and may create conflict of scanning. To confirm that your printer using the driver on your Mac, please follow the steps below.

1. click on the menu of Apple , then Preferences System.

2. click on Print & Scanand then check if the name of your printer appears in the printer list.

3. click on the name of your printer, click on the minus sign (-) and then remove the printer.

4. click on the plus sign (+), click Add a printer or a Scanner, click the name of your printer.

5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the HP Laserjet printer driver is select and not the driver AirPrint.

6. click Add to add the printer to the list.

-Source

Once the correct driver has been verified as added in correctly, please try to scan the image.

Please reply to this message with the result of your troubleshooting. The question should persist or the HP Laserjet driver not a solution, please let me know as there are a of the additional steps I will have to run through. I can't wait to hear strings attached good luck!

Tags: HP Printers

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