15z HP touchscreen laptop: computer laptop brand new will not start

My brand new laptop just cameo yesterday and it keeps showing "Boot Menu" with 2 options (FreeDOS and Documents HP). If I choose option 1, which is "FreeDOS", it will show other 2 options: 1 - FreeDOS load including driver HIMM XMS-memory and 2 - load FreeDOS without driver). I have chosen these 2, it displays a black screen with "C:\ > ' at the top left and it won't do anything then. What should I do? I ordered it online on the official site of HP.

Hi @Iamtrucpham ,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked in your issue on your laptop HP 15z touch and issues with Free Dos. This laptop does not include Windows, you need to buy Windows separately. Free distribution of base back requires no fees or royalties, and the creation of custom distributions is permitted.

You have a few options. I can't tell you that we chose, I only know you what they are. The first option is to buy a copy of Windows from a retailer and install it on your computer.

If it's now what you wanted, please use the following link to create yourself a file number, then call and it can help speed up the process of appeal:

Open the link: www.hp.com/contacthp/

File number and phone number are displayed.

They will be happy to help you immediately. Thank you.

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