2009 time capsule cannot connect to the internet via a modem

I had my 2009 Time Capsule or airport works very well with the modem from my ISP for years. I use the TC a hub wireless and backup. The upgrade of the modem: no problem. Over the weekend, there was a failure of the internet that has since been corrected for days. Since my TC failed to connect to the internet via the modem. I can get online via an ethernet cable from the modem to my two computers (one is a janky PC, the other bought a MacBook Pro in 2015), so I know it's not the modem.

I turned off and reset the modem several times. I turned off and reset the TC, repeatedly. I've reconfigured the TC twice per the instructions found in other discussions here. I _may_ not having the latest version of the software installed, but this has never been a problem in the past. Reconfiguration will display a green light, but in the diagnosis of the airport, it shows that it has not Internet even when connected via the Ethernet cable to the modem to work. Icons wireless on my laptop an exclamation or a warning icon.

The cable operator suggested that sometimes the router manufacturers 'close the ports' and must be reopened if the connection is down for awhile. It makes no sense to me, but I'm not very technical.

Any thoughts? Thank you very much

Renee

What is the number and the model of the modem?

There is a connection by Ethernet cable from the modem to time Capsule. The cable is connected to which port of the modem?  The cable is connected to which port on the Time Capsule?

If you open AirPort Utility on your Mac... (Finder > Applications > utilities > AirPort Utility)... is displayed the image of the time Capsule?  If Yes, when you click on the image, a small window pops up with an edit box... or... an option for installation manual appears at the bottom of the window?

Tags: Wireless

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