23-Q105NA i5 HP: HP 23-Q105NA i5

Just got a new q105na 23 hp with i5
Processor and windows 10 - tried to set up but start page appears at the beginning and said "keyboard error" and my wireless keyboard and wireless mouse are not recognized - have checked batteries, so this isn't the issue. The internal keyboard from the touch screen works.

Hi there @conorhp1,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. At startup, I understand that your keyboard and mouse are not recognized. I'm happy to help you with this.

If you check under each device, is there a button to connect often (blue)? If so press on each device to sync to the computer and see if it works for you. If not then try things in this document: HP PC - keyboard and wireless mouse troubleshooting

Please let me know how it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

Tags: HP Desktops

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