411 wants 110 all-in-in-one: Envy 110 411 a all-in-one has stopped working

I want to 110 411 a all-in-one. I use the scan function - I don't use it to print or copy. I got it for a few years with no problems.

Yesterday, when I went to scan a document as usual, he does not work and I had an error on a «transport jam» At the same time, the front where we load open paper sheets and the small arm (or what you call) that one up the paper also balanced out and remained outside. I don't know why that would happen, since I chose Scan and not print or copy them.

I watched the online instructions and video for a carriage jam troubleshooting and followed the instructions, but transportation seems to be OK and there is no jam. No instructions troubleshooting that I saw mentioned the part about the lifting of the front and the arms of Briefcase to come. So, even if the error message says something about jam of transport, which doesn't seem to not be the problem.

At this point, I followed the complete sequence of the steps in troubleshooting many times and they have not helped. In fact, I got a message saying that the device will be shut down to avoid damage. Help, please! I don't want to buy a new scanner right now!

Dianne

Hi @Dipena,

Thank you for answering my questions!

Please double check, that all steps have been taken in the following guides:

  1. Displays a Message ' Transport Jam '.
  2. A message "Paper jam".

If the guides above are complete and has not solved your problem. Please contact HPtelephone support for further assistance. Repair printer / or replaced. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

Good luck!

"Please click the Thumbs up icon below to thank me for having responded."

Tags: HP Printers

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