4500 envy: Envy 4500 will not work after ink change

I changed the ink cartridge in my HP Envy 4500.  It prints the alignment fine page.  I put on the screen to scan and it repeat me that it is «forever» scanning until I have Cancel.  Then, it is stuck on cancel until I have force a stop down.    I'm ready to take a hammer to this printer.

Hi @Paulaayn,

Please go on the HP Forums! I'd be happy to let you save your craving for 4500 sledge-hammering.

I understand your printer is stuck in a mode of scanning and based on your description, it seems that it is the alignment page that didn't scan. You have the printer connected directly to a wall outlet or is this a surge protector or power bar? Even if you have used a surge protector/power bar this whole time and you feel that this is not the case, please connect to a wall outlet so that we can eliminate the source of energy as the primary cause.   Questions when it is connected to an uninterruptible power supply/Strip/surge protector power

In this document, you will see, QUESTION: questions or problems may arise when a HP LaserJet printer is connected to a UPS (UPS), a power strip or a surge protector

↑ This is not limited to the Laserjet printers.

I ask because I wonder if the printer does not have enough power to run the task. If you do not have the printer connected directly to a wall jack already, we will perform a hard reset. To do this, leave the printer and unplug the power cable for 1 minute. While it is unplugged, press and hold the power button on the printer for 10-15 seconds to release built his power, then after the minute, plug the printer in.

Please let me know the results of your efforts, and I'll get back to you. Thank you.

Tags: HP Printers

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