4501 envy: envy of hp 4501

I'm having a problem with my scan feature. When you try to scan through a network connection or usb scan will start but never completed. I tried to run printing HP and Scan Dr. and he will take a break and make it unable to complete the troubleshooting process. I tried scanning through the painting and which is unavailable. I tried using the scan a Document or Photo on the PC option and which freezes using both wireless and USB. I tried to use only the computer and which freezes as well. I tried to disable my firewall and analysis that does not work. I have reset both the default settings in the Tools menu and the menu wireless.

PS. I had this problem before, and the only way I could scan was resetting to defult but that no longer works.

Hi @alltech4,

I can't say with certainty that what causes the inability to analyze, but I don't have an idea of what we can try to resolve. Please follow the steps below and let me know the results of your efforts:

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. The new software - uninstall the printer software Instructions
  4. Once the uninstall is complete, reboot the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.

Tags: HP Printers

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