4504 envy: Envy 4504 Print cell phone

Use my desire without problem for almost 2 years.  Then 2 weeks back, it will not print from one of our MacBookPros Yosemite 10.10.5 running.   I can 'see' the printer to the page in the printer preferences and impression, but when I try to print, it just hangs and says that it cannot connect to the printer.   He will not also scan or even copy.

I can print by sending the document to my email at hpeprint.com - and have run all diagnostics and all controls very well. It is well connected to the same network, but just used ' talk to my laptop.

Curiously, I can turn off the wire, then back on immediately and can print only 1 document.  Then it connects again.

I tried all the remedies I can find online... would be great to get printing still like use us our offie home and can't print anything!

Hi @ericliebman,

Thank you for joining the HP Forums!

I noticed that you cannot print, copy or scan with your HP Envy printer 4504. I'm happy to help you!

What happens when you try to copy the scanner glass? You see error messages on the printer?

You use genuine HP cartridges or refills?

In the meantime, please try a hard reset by following the instructions contained in this message, How to perform a hard reset, by @Rich1. It is important that the power cable from the printer is plugged directly into the wall outlet, not a surge protector.

Try to print again and let me know what happens!

If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

Thank you for posting!

Tags: HP Printers

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