4620 OfficeJet won't print black

My printer does not print anything in black. I replaced the cartridge black and tried everything to troubleshoot print quality and troubleshooting blank pages printed without result.

I tried using Mac OS X 10.8 and Windows 7 64-bit, with the same results.

@PetuniaJH

Because it's a 4620 I would advise calling HP hotline, regardless if it is no longer under warranty...

http://h30434.www3.HP.com/T5/Ink-toner-cartridge-printhead-issues/getting-the-latest-firmware-amp-product-updates/m-p/3326035

Phone numbers

http://welcome.HP.com/country/us/en/wwcontact_us.html

Tags: HP Printers

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