4625 printer can't find my network SSID

Hello

I tried for hours to set up my HP Deskjet Ink Advantage 4625 to connect to my network without success.

When I run the DeviceSetup.exe I chose the option to convert the USB connection to my wireless printer, there, I have two options: leave the configuration of the network to retrieve the settings from my router or enter the settings manually. in both options, I do not see: in the automatic option, I can see that the details of my network (SSID, status communication, security and my password wireless, which means that the extraction has worked) acknowledged the wizard

but when I call to continue, it fails and it gives me the opportunity to print a newspaper for verification of wireless network (which I have attached here and you can see that he was unable to find the SSID). When I choose the manual option, I see all of my neighbors wireless networks, but not mine - again once he is unable to find my SSID.

before that I posted here, I looked and found this thread which describes a very similar problem:

http://h30434.www3.HP.com/T5/printer-networking-and-wireless/blinking-blue-light-wireless-button-and...

at the end of the thread, the expert wrote:

"This is a behavior.

When the printer is installed on a computer that is connected to the same wireless network, the software is supposed to shoot this computer network information (ssid, password, etc.) and send it to the printer that allows him to connect the same way the computer has.

When you install the printer from the previous post, was it be reinstalled using a computer connected to the same wifi?  The reason why I ask, is that behavior you mentioned is not supposed to happen when the computer is on the same wifi network.

Try to reset the router by pulling on the power cord for 1 minute and then reconnect it and in the meantime for the lights return to normal before continuing.  It is possible that the router stopped broadcasting the SSID, but computers can connect again because they have the stored SSID. »

all my devices (except the printer) recognize my network SSID, I turned on and turned off the SSID option radio, disconnected my router from the power for more than a minute, even changed my SSID name - nothing has worked.

I tried two different laptops and on both I get the same behavior so it is certainly not a computer problem (both run windows 7 64-bit).

Help, please.

Thank you!

Maor

Well, after 2 hours on the phone with a very nice technique of HP support representative, she was able to prove that the problem is my router by connected the printer to a network of HP... I connected an old router instead of the mine and the walla - problem solved. She gave a list of ports to open and change definitions but nothing worked, but at least I know that the problem is not the printer.

Thanks a lot for your help!

Maor

Tags: HP Printers

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