4630 OfficeJet won't print not but scan

I try again because I don't want to send to the printer back: my PC, Windows 7 Home Premium, 8 GB RAM, knows that the printer is there but does not print to it. In, for example, Word, the printer appears as a loan, based on printing seems to work when the dialog is showing which pages are printed, but in fact, nothing comes out. Looking at the printer itself, it shows, very briefly, "queue" and then that's it. I tried to stop and restart the printer spooler. I also tried to uninstall and reinstall the printer software. I initially installed the software by downloading it. I then tried to install it from the CD.

Print from other computers. My wife printing from a Windows 8 and I printed from a Windows 7 laptop.

I ran Dr. printer/scanner and it reports no problems. First when asked to print a test page, nothing happens. When asked to print an internal test page, by clicking on the button produces a page.

I can scan a page using my computer, so it is not the link that is the problem.

I would like to round support directly, but I can't get a US phone number.

I managed to get on the online HP support and they set up a different printer driver for me. It works now.

Tags: HP Printers

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