477dw Pagewide Pro MFP: MFP Pro Pagewide 477dw tries to print to tray 2 documents and envelopes for Tray1 in word 2010

Set up the new printer and printing from Word 2010
Printing documents to default tray 2 works fine, but when you try to print an envelope in Tray 1 it always says that we must put the envelopes in tray 2 even if in the shortcuts in printing preferences, we have selected 1, tray with envelopes, for this document.
Also tried auto select paper source and no change.

What would be ideal, that's what we had with our old HP printer where you click on print and it went to the default (tray 2) Letter/A4 paper tray, but if you put something in the manual feeder (Tray 1) it would print automatically on this site until he missed and then switch back to the main tray (tray 2).

Pulling my hair out over the new printer so any help would be greatly appreciated.

BTW.
Tried to file a case of pension, put in the serial number and it says this product not supported by this site, click here to go to HP enterprise.  Tried to submit a case of pension to enterpise and got the same message pointing me back the first page, so just round in circles, I can still apply for assistance.

Hello

I understand that you are having trouble with printing to different trays on a PageWide Pro printer. I want to help you with this. There are two pieces to this puzzle - the printer settings & settings on the computer (in an additional post, I'll add more details)

PageWide Pro has the ability to support your ideal scenario.

What would be ideal is what we had with our old HP printer where you hit print and it went to the default letter/A4 paper tray (tray 2)  but if you put something in the manual feed (tray 1) it would print automatically on that instead until it ran out and then switch back to the main tray (tray 2).

The printer settings

  • Tray 1 set to any size and any Type
  • Configure tray 2 (+ other trays) to the paper size and type in the status bar
    • Configure the status bar by opening / closing the tray and using the size/Type prompt - provided it clears any existing stored measured value.
  • Manual feed set to OFF (manual feed replaces the Printer Auto Select Paper Source setting) (not a factor based on your description)

Driver settings

  • The important thing is that your print job is sent using the configuration of driver Paper Source>printer Auto Select.
  • Make sure that paper in the word document settings match the status bar settings previously configured on the printer

At the beginning of the print job, if the media is present in the Tray 1 (Any/Any value) and the print job is sent "Printer Auto Select", tray 1 we'll pick first until the media runs. (The printer will assume that you have placed media in Tray 1 which corresponds to printing)

However, if the media is placed in the Tray 1 in the middle of a printer Auto Select print job, media will be very probably not selected. It is important to maintain the consistency of the size of the print media & type.

Kind regards

Jay

Tags: HP Printers

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