500 - 242ea: unable to see the latest version of HP Support Assistant shortcut on my desktop

I downloaded the latest version of HP Support Assistant 7.7.34.34 - the download file is sp68201. The current when configuration ok without error messages, but I do not understand a HP Support Assistant shortcut on my desktop. I navigated to the HP folder on pc and found the app, but the Support loaded up, but a message pops up saying "Support Assistant has detected the error and closes.

I uninstalled and reinstalled but still get nowhere.

How can I make it work?

Problem solved. Had to re - install Windows 8.1 Refresh Pc did not resolve the issue

Tags: HP Desktops

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