5510 printer/Mac 10.7 fail to complete the installation after said to unplug the USB.

Have installed the relevant software & drivers such as advised by Apple/HP as disc not suitable for my Mac 10.7. After going through the installation process complete Mac fails to find the printer wirelessly after saying to unplug the USB cable. The printer indicates that there is a wireless connection to my router wireless of AOL, but still I get the message "select devices below" but having contracted the USB cable, there is no display device.

... Hello again.

It seems now that HP Support have found the problem so let me give you some information.

I called the Apple Technical Support on the advice of the staff of the local Apple store but it told me that it is acknowledged as a problem as Apple have already tried to solve the problem and failed he spent on HP.

I spent 50 odd minutes on phone to the call center of Newcastle (which was fantastic) and now upward and the operation.

We have downloaded 2 updates of for Mac and printer 5510 (firmware).  In the preferences system (Print & Scan) the file sharing box has been checked (and also ensured that the sharing printers, file sharing and the sharing of scan have been checked).  This has allowed to get up and running with print but then had a problem with scanning.  We then cut to reset (in that order)-router, Mac and printer, then turn it back on in reverse.  Then we have the source of installation of scan in the menu of applications under Hewlett Packard/HP Scan 3.

I hope this helps.

John

Tags: HP Printers

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