5510 scan has stopped working

After almost two years, scan has stopped working on my 5510, although the printing and copying are still functioning.  Here are the facts:

I run Windows 7 on my laptop.  I'm connected wireless to the 5510.

I get a message that the search was unsuccessful, when I run the printer.  But the printer can see the computer and is not a problem when I choose it.  When I run the scan, it sits there for a while (no movement), then gives me the failure message.

I can't get the scan to work at all from the laptop itself.  When I click on scan a Document or a picture, nothing happens.  To be honest, I never tried this feature before, so I can't say if this is something new, or if it was always a problem.

I run printing and scanning doctor and he made three sweeps of test where the printer indicates that they were successful (the printer makes noises like he did a scan).  But no scan file doesn't appear on my computer (in My Documents, where they normally appear).  When it's done, he asks if I want to run a test scan.  I say I do, and it seems to say that the analysis has been a success.  This time the printer makes no noise, but I immediately get a message parsing succeeded, and I threw at the final menu.

I hope someone can help me!

Hello

I suggest you to uninstall the printer software.

Restart the PC.

Please, download and run the Installer printer HP www.hp.com/go/tools

Tags: HP Printers

Similar Questions

  • Epson scan has stopped working.

    I recently bought an ASUS Essentio CG5290 computer that uses a 64-bit system.  A few weeks later, I bought an Epson Workforce 600 multiprinter.  I know for sure the Epson multiprinter works perfectly well because I used it on my old Dell Dimension 4600 computer that uses Windows XP (I suspect the system uses a 32-bit).  When it is connected to my ASUS computer which uses Windows Vista, everything works fine until I try to use the scanner.  When I click on the EpsonScan icon I immediately get a Message from Microsoft Windows saying "Epson Scan has stopped working".  A few seconds later, it gives me another message saying: "a problem caused blocking the program works correctly.  Windows will close the program and notify you if a solution is available. "I never got a 'solution '.  I tried to uninstall and reinstall the printer software to download Windows Vista Service Pack 2.  There are available for the ASUS BIOS, manufacturer downloads, but I have to buy the program WinZip to download.  I'm nervous about messing with the BIOS.  I think that my problem scanner printer has something to do with the ASUS having a 64 bit OS against compliant system to the requirements of the twain_32 printer.  I qualify for the free upgrade to Windows 7 when it is released to the public in October ' 09.  This will solve the problem?  My ASUS has every update of Microsoft Windows to date.  I'm not very computer so any advice is greatly appreciated!

    Did you get the drivers Vista 64 of Epsom first and install according to the requirements of the Epsom, which is usually to install software / drivers prior to the connection of the printer

    PS You need not buy winzip in order to upgrade the bios, but then, aren't an update of bios support

  • Fax for Windows & scan has stopped working for me.

    Fax for Windows & scan has stopped working for me. I analyze the documents on there all the time and it just stopped working gives me an error message indicating "a problem prevented the document under analysis. Please try again, or to correct this information, see Help and Support or the documentation that came with the scanner. "However, the problem is not the scanner, because it works with a colleague's computer, and the scanner does not work with mine either. It is a problem with the Windows fax and scan. We have tried several things and nothing works. Help, please!

    Hi KristinVeltema,

    To resolve this problem, you must download and install windows vista service pack 2 on the computer.

    Learn how to install Windows Vista Service Pack 2 (SP2)

    http://Windows.Microsoft.com/en-us/Windows-Vista/learn-how-to-install-Windows-Vista-Service-Pack-2-SP2

    See the link below for more information:


    Error message when you try to import an image from a scanner by using "Windows Fax and Scan" or by using the Windows Photo Gallery in Windows Vista SP1: "a problem prevented the document under analysis.

    http://support.Microsoft.com/kb/953253

    Thank you, and in what concerns:

    Ajay K

    Microsoft Answers Support Engineer

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • 8600 Officejet pro 911: scan has stopped working

    My scan just stopped working and givee me a message, the printer is not connected to the computer.

    I turned off the computer and the cable and the printer turned on again but did not help.

    Instructions say click the HP and select the scanner action. But when I click on the hp icon I get only an option to install a new printer. Nothing else.

    How do I get this reconnected?

    Hello @skybyrd53,

    Welcome to the Forums of HP Support!

    I would like to work with you today with the resolution of the problem of scan that you encounter when you try to scan from your HP Officejet Pro 8600 e-all-in-one printer to your computer Windows 8.1. I understand that when you click on the HP printer Assistant icon you get a screen "install". This indicates that your software is here and ready to work, but your printer is no longer bound to this software. For this reason, I will guide you through the steps for reinstalling your device to fix software problems and the pilot. Please follow the steps below.

    Step 1: Uninstall the drivers:

    For the purposes of troubleshooting, it is important that we have a clean slate to work with. So, I'll you delete everything Officejet software and drivers on your computer.

    1. Open the screen, Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard to the right of the Ctrl key
    2. When the splash screen opens, type programs and features. Click on programs and features to open it.
    3. When the programs and features opens a list of the programs installed on your computer will populate. Scroll down the list until your see HP Officejet 8600. Select the HP Officejet device and click Uninstall
    4. Follow the instructions on the screen to complete the uninstallation of your product.

    Once the Officejet has been uninstalled successfully, please proceed to the next step.

    Step 2: Remove temporary files:

    1. Open the screen, Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard to the right of the Ctrl key
    2. When the splash screen opens, type run. Click on Run to launch the run dialogue box.
    3. In the run box, type %temp% , and then click OK
    4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
    5. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
    6. Close the Temp folder when it is empty
    7. Right-click the recycling bin on your desktop and select empty recycling bin

    Step 3: Reinstall the drivers:

    1. Please click here to download the latest drivers for your HP Officejet
    2. Once the site opens, please click on the download button at the top left
    3. If you are prompted, please allow the download to run
    4. Once the download is complete, please follow the instructions on the screen to reinstall your printer.

    Once your printer is reinstalled successfully, please try scanning and printing to confirm that everything is working properly again. If your printer is unable to install because it is not 'detected' when installing, please let me know how your HP Officejet is connected to your Windows computer (USB, Ethernet cable or wireless).

    Please reply to this message with the result of your troubleshooting. Good luck!

  • HP PRO X 476: scan has stopped working

    I have the HP Officejet Pro X 476 Multifunction Printer series, the scanner does not work, any help would be great.

    Hello

    Thank you for using the HP forum. You can try the following:

    Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem

    http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E016-1&h_keyword=DG-PDU

    Hope that helps.

  • When I start my computer, that it is said that gxfui has stopped working then my Mcafee says my computer is in danger and it won't let me turn on the virus scan

    When I start my computer it say the GfxUI has stopped working then the Mcafee said computer at risk that he will not keep the antivirus scan

    Hello

    1. do you remember make changes to your computer before this problem?

    Method 1:

    Step 1:

    Start the computer in safe mode and see if the problem occurs. Follow the steps from the link to start in safe mode: http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

    Step 2:

    If the works in safe mode and then start the clean boot computer and check to see if it helps: How to troubleshoot a problem by performing a clean Windows Vista or Windows 7 boot http://support.microsoft.com/kb/929135

    Note: when you are finished troubleshooting, follow step 7 to start the computer in normal startup.

    Method 2:

    Try to update the graphics driver to your computer and check if it works: http://windows.microsoft.com/en-US/windows7/Automatically-get-recommended-drivers-and-updates-for-your-hardware

    Method 3:

    Try to do a scan of your computer for viruses using the Microsoft Safety Scanner by clicking on this link: http://www.microsoft.com/security/scanner/

  • ConfigFree has stopped working error on Satellite L850-13R

    Can someone help me with this and also tell me about.

    Everytime I turn on my laptop I get notification message "Configfree has stopped working"... "try to get the solution on the internet... "and I don't know what is the problem and how to fix it.

    I have Toshiba Satellite L850-13R, i7, using Windows 7 Starter.
    Can someone tell me what is this error and how to fix it? and, also, my laptop is very slow since I got these notifications. I scanned and there are no threats found...

    Thank you in advance...

    I m not very well why the Utility of Toshiba ConfigFree has stopped working, but I can tell you how you can solve this problem.
    I think simple installation ConfigFree could solve this annoying problem.

    How the product?
    First download easy all the utility driver page ConfigFree Toshiba UE
    http://www.Toshiba.EU/innovation/download_drivers_bios.jsp?service=EU
    Please pay attention to the version. There is a ConfigFree utility for 32-bit system and 64-bit.

    After the ConfigFree utility has been downloaded, uninstall the previous software installed.
    In Control Panel-> programs & features, you should find the ConfigFree
    After the tool has been uninstalled, restart the laptop
    Then unizip the package downloaded and start the installation.
    Reboot once more.

    ... That's all :)

  • Can't print Photosmart C5280. Error "object GPCore COM has stopped working and was closed".

    I have problems printing my Photosmart C5280 All-in-one on my desktop of Windows Vista 32-bit. I felt for a few years and have only recently met this issue. A few months ago, I set up a home network so I could print from my Toshiba laptop. The printer is connected to the computer via a USB cable and the laptop is connected via a Bigpond Modem/Router which is connected to the desktop via an ethernet cable. More recently, I have also configured for my son to be able to print from his HP laptop. Initially, we were able to print from any computer. The two paltops are running Windows 7 64 bit. However, in recent weeks, we noticed that we were no longer able to print from a laptop, and a few days ago, I was unable to print from the office. When I try to print from the office, the print job seems to go to the print queue, but is then removed from the queue. I then get an error message

    "GPCore COM object has stopped working and was closed".


    This applies to all applications even the test print. I just went through the steps on the HP site, including downloading and execution of printing HP troubleshooting and doctor Scan and uninstall then reinstall the printer. I'm a bit of a novice at the side Computer Hardware and wonder if there is anyone out there who has had a similar problem and found a solution. Any thoughts would be appreciated.

    Hello MikeF48,

    Sometimes to do a simple uninstallation / reinstallation is not do the trick, and we try to remove all the software from the computer completely. Most of the drivers available at HP have a scrubber utility that removes all traces of the software on the computer and allows you to reinstall the software fresh. We should start there and see if that gets us running.

    I recommend you to do all this on the Vista machine. Once we have a working computer we can then pass from there to other laptops.

    Here are the instructions to use the tool of the scrubber. There are two sets of instructions, one for if you have installed the drivers from the HP website or if you have installed the drivers from the CD that came with your printer. Follow the instructions for your installation accordingly.

    Of the Original installation CD:
    1. Insert the CD in the drive and then cancel Setup
    2. open my computer and click right then on the CD from the drive and select open
    3 open the Util folder
    4 open the CCC folder
    5. If you have an HP computer, run the L3uninstall.bat. If you have a computer not HP, run the L4uninstall.bat
    6. once the uninstall is complete, restart the computer
    7 run the Accessories\ System Tools Disk Cleanup
    8. download and install the latest version of Adobe flash player
    http://get.Adobe.com/flashplayer/
    9 download drivers and full software features
    Software & Driver Downloads - HP Photosmart C5280 All-in-One Printer - Vista
    10. run the download to reinstall the printer

    If the software has been downloaded and extracted to your system:
    1. type % temp % in the field of race
    2. Locate and open the folder starting with 7z (example: 7zS2356)
    3 open the Util folder
    4 open the CCC folder
    5. If you have an HP computer, run the L3uninstall.bat. If you have a computer not HP, run the L4uninstall.bat
    6. once the uninstall is complete, restart the computer
    7 run the Accessories\ System Tools Disk Cleanup
    8. download and install the latest version of Adobe flash player
    http://get.Adobe.com/flashplayer/
    9 download drivers and full software features
    Software & Driver Downloads - HP Photosmart C5280 All-in-One Printer - Vista
    10. run the download to reinstall the printer

    After having uninstalled the software and did a reinstall of fees. Let me know if the problem is still the Outlander.

  • HP 5524: Scanner has stopped working hp5524.

    My scanner has stopped working and I get the message, the Communication cannot be established.

    The printer works fine on wireless with a good connection.

    The hp scan doctor can not solve the problem.

    I tried turning off the router and the pc and the printer and reboot, several times without any modification.

    Also tried connecting the printer via USB, still nothing.

    I don't want to buy a new printer to see I have the same problem.

    Happy to help you.

  • Satellite L300 - 2CL - built in mic has stopped working

    Hello

    When I bought this computer (sep-09) everything worked fine. Then in March (I hade it idle for some time), my built in mic has stopped working.

    What eles is fina, and I scanned the Web for solutions and tried to install the new drivers, unistall them, all possible boots, disabel and restart, but at most I just get a static sound of my recordings of test.

    I use win 7 home pre, but the problems started when I was with Vista. Now, I am of ideas, and my friends on Skype develops enough not to hear me.

    Is that what I can do to get the microphone working, or should I buy a headset?

    Grateful for help
    Hugo

    Hi mate

    To be honest, I would use a helmet because helmet still provides a better speak of quality.

    But the internal MIC is part of the webcam and the microphone is controlled by the software of webcam too.
    Please launch the webcam software and go to settings.
    Then, choose Audio tab.
    Here, you must increase the volume to maximum.

    Welcome them

  • Satellite A60-652: ati2dvag driver has stopped working

    Hello

    Recently, I have a few problems with my graphics. My satellite freezes and goes to a low resolution with a few colors. A message indicates that the ati2dvag driver has stopped working. After that restart of the satellite shows a blue screen and restarts... same thing happens. Only stop and try again after a few minutes made me return to the normal Windows.

    I tried to look for new drivers, but I can't indicate my model (SA60-652)... is this too old model for the updates?

    Toshiba SA60-652
    ATI MOBILITY RADION 7000 IGP
    pilot ati2dvag (6.14.10.6430)
    Windows XP (SP2)
    AVG virus scan
    Hitman Pro anti-spyware
    ATI hydravision installed but never used :-/
    Laptop has recently increased temperature... I'll deal with that after my final thesis (May 8)

    Please can you help me?
    If you can, please be made clear in the instructions, "I don't know much about computers caus... (PEBCAC)

    Thank you!

    Hi Jeroen,

    I think that your problem is related to overheating rather than a defective display driver. The idea here is that it takes several attempts to reboot, giving the unit time to cool.
    I suggest that you try to remove all dust and debris from your radiator and see if it improves the stability of your units.

    You can download a copy of your display driver of: -.

    http://UK.computers.Toshiba-Europe.com/cgi-bin/ToshibaCSG/download_drivers_bios.jsp?service=UK

    Kind regards

  • iPhone 6s more touch ID has stopped working

    ID touch has stopped working, I'm in iOS 9.1.

    Is there a fix for this problem?

    Hi rulmer,

    If you are not able to use Touch ID on your iPhone, the steps below can help restore this functionality to the device.

    • If you have just restarted your device
    • If your fingerprint is not recognized five times in a row
    • If you have not unlocked your device to more than 48 hours
    • If you have just registered or deleted fingerprints
    • If you try to open Touch ID & access code in the settings menu
    • If necessary password is defined on immediately under settings > General > Restrictions

    If you still need help, follow these steps. Try again after each step:

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry. 1 for Home button, use a clean, lint cloth to wipe off any dirt or debris.
    3. Your finger should completely cover the Home button, touch the surrounding metal ring. Contact ID is scanning, you should not press hard, tap too quickly or move your finger.
    4. If you use a case or a protective screen, make sure that it does not cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & access code. Make sure that the Unlock iPhone or iTunes and App Store is lit, and that you have entered one or more fingerprints.
    6. Try to register another finger.
    7. If you cannot register your finger, take your camera to a store Apple Store or Apple authorized service provideror Contact the Apple Support.

    1 moisture, sweat, lotions, oils, cuts, or dry skin may affect fingerprint recognition. Certain activities can also temporarily affect the recognition of fingerprints, including exercise, shower, swimming, cooking, or other conditions or changes that affect your fingerprints.

    Use the ID button on iPhone and iPad
    https://support.Apple.com/en-us/HT201371

    Kind regards!

  • Explorer has stopped working (Windows 7 64 bit TouchSmart 520)

    s.o.s.

    Hello HELP MY

    Explorer has stopped working (Windows 7 64 bit TouchSmart 520) it sometimes freezes and the screen lock and I can not do or move with the mouse until it restarts to discover anything. And PC, and a slow opening nearly two minutes to get a word of welcome and then 50 seconds to reach the Windows desktop. Thank you for using the CDL sincerely

    Download Ccleaner from Piniform. Start the cleaner then the registry.

    http://www.Piriform.com/ccleaner/download

    In the Find box type msconfig and then press the start tab, send me a screenshot of this screen.

    Click Start, all programs, then click Accessories

    Click on command prompt and then click Run as administrator.

    If the user account control dialog box appears, confirm that the displayed action corresponds to what you want and then click on continue.

    Type sfc/scannow, it will take a long time to run.  If we don't fix all corrupted system files, let me know.

    Run a full scan with your antivirus software, also download and run Malwarebytes (free) and do a full scan also.

    https://www.Malwarebytes.org/downloads/

    Let me know the results of all of the above.

    Download Ccleaner from Piniform. The then run the registry cleaner.
    http://www.Piriform.com/ccleaner/download

    Search msconfig then para on Startup tab, send me a screenshot of this screen.

    Click Start, all programs, and then click Accessories
    Click command prompt, and then click on run as administrator.
    If the account control dialog box appears, confirm that the action displayed is what you want, then click continue.
    Enter sfc / scannow, it will take a certain time pay to run. If she doesn't fix all of the corrupted system files, let me know.

    Perform a full scan with your antivirus software download also and run Malwarebytes (free) and do a full analysis also.
    https://www.Malwarebytes.org/downloads/

    Let me know the results of the foregoing.

  • ATKEX_cmd.exe has stopped working

    Hi all

    I'm struggling with this problem ATEX for awhile now and still not found a solution myself.

    I hope someone knows the answer to solve.

    whenever I have start my pc I get the same error "ATKEX_cmd.exe has stopped working" around 5 times in a row!

    You can see a printscreen of it added to this post!

    I had personally never heard of ATEX so much, I searched on the web

    and did not even find why I need exactly.

    In any case, I came to know that it is in a part of my registry so it's like all the other parties 'binary codes.

    and it would probably be affected by malware because I never changed anything in my regedit on this pc so far.

    So I did a SFC scan and I did a few malware scans and scanned and fixed my registry with some of the best free products (like ccleaner and so on)

    There is no malware detected and the registry got some repairs (as always) and some of the binary codes that had to be quarantined or deleted had to do with ATKEX!

    but the same problem still occurring...

    I'm not able to find the ATKEX_cmd.exe but I found the folder named 1.01.02 under "C:\Program Files (x86)\ASUS\AXSP\1.01.02' witch contains 3 files named:"ATKEX.dll","atkexComSvc"and"PEbiosinterface32.dll"so as you can see the DLL is still on my pc)"

    You can also see the printscreen of it in my post

    I also ran into problems when I tried to update the BIOS of my motherboard asus maximus vii ranger, because apperently I need to rename the cap file before updating, I feel that this could be the cause, but I'm not sure what I should do now

    I'd appreciate if someone could help me!

    Thank you very much!

    Maxim

    Hello

    It seems to be linked to the Realtek drivers - are you game?

    http://Rog.ASUS.com/Forum/showthread.php?47776-problem-with-Realtek-HD-Manager-load

    http://Rog.ASUS.com/Forum/showthread.php?48938-Mei-drivers

    Edit:

    ASUS computer

    atkexcomsvc.exe runs as a service in Windows (asComSvc) from the bottom. This service runs under the SYSTEM account with extensive privileges on the local computer and acts as the computer on the network.

    http://www.boostbyreason.com/resource-SHA1-561eedde165abd24e6d170799332b78c162c19d5-atkexcomsvc-exe.aspx

    It is loaded by atkexcomsvc.exe on Asus computers

  • Message than that processor bsvc has stopped working

    Hi, Im having the repeated message: BSvcProcessor has stopped working too - I run a scan of microsoft Essensials, but no error has occurred... someone has ideas how to know what is happening?. and how to fix? Thank for quite

    [Moved from the community centre of Participation]

    You obviously have installed Bing because it is a process of Bing.  If you remove and then reinstall Bing it should fix it.

    Given the current changes to Skype and it connects to Bing, you will need to remove and then reinstall Skype so

Maybe you are looking for

  • HOW TO RESET FIREFOX

    Firefox is very slow to start, he suggests I have reset Firefox. How can I do this?

  • How can I remove ixquick?

    I recently installed Firefox and already had ixquick. I would like to uninstall ixquick.

  • Wireless causes to the satellite Pro 6100

    Hi I have a pro 6100 and just recently, I replaced the card WiFi mini PCI card [PA3171U-1MPC] 802. 11 b with PA3236U-1MPC a / b combo. The site Web of Toshiba shows this combo Mini PCI card as being compatible with my model so compability shouldn't b

  • Mac pro, windows 10 games Lag

    Hello guys,. Just reinstalled my mac pro, the partition windows with the latest drivers and performance are not good at all. Just tried to install a few games at random in order to "benchmark" of my computer. I already tried to config amd drivers, I'

  • Trigger start CTR - USB6343 error

    Hi- A digital pulse of a device in my system is connected to the door of CTR0 (PFI9). CTR0 is used as a quadrature encoder. My code road PFI9 to the door of the CTR1 (PFI4) and also defines PFI9 as a trigger to start for CTR3. CTR3 is set to generate