60 Black 60 XL Tricolor: replace or Exchange any unused ink cartridges

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• HP Officejet Pro 8610: Bought new HP 8610, need to Exchange unused ink cartridges of old 8500 more

  Hi - my Officejet Pro 8500 has more had printing problems so I just replaced it with a new 8610 of Officejet Pro.   Unfortunately, I have 8 ink cartridges 940XL new for the old printer that I can't use (3 black, Cyan/Magenta/yellow 5).  Can you help me with an equivalent amount of cartridges 950XL and 951XL who will work in the new printer 8610 Exchange?

  Hello @JKL1,

  Welcome to the Forums of HP Support!

  I understand that you are looking for a way to Exchange nine ink cartridges HP 940XL for your defective HP Officejet Pro 8500 has more e-All-in-One Printer for cartridges that will work with your new HP Officejet Pro 8610 e-all-in-one printer. I would like to help you today to this today.

  At this point, I will send you a private Message to the HP ink Exchange program instructions. Can I please have you check your private Messages for instructions.

  I wish you good luck going forward with this. Good day!

• How to exchange the unused ink

  I replaced my printer and unused 950 and 951... may I Exchange against 934 and 935.    Thank you

  Hi JLVB39,

  I understand that you have ink cartridges unused that you would like to Exchange.

  You can return them to the dealer, you bought in origin?
  If this is not the case, the only way I know would be to contact HP customer care.

  You can do so here:

  http://support.HP.com/us-en/contact-HP

  The customer support agent should be able to give your options.

  Jean

• Black ink cartridge Photosmart Plus B210a 364 black does not print black.

  Clean the printer heads. Have done everything in my power to solve the prob. No luck.

  All the other colors print.

  Defective cartridge?

  I wouldn't party w my printer because I'm very happy w it. More I have 5 unused ink cartridges and they cost a few .

  Edit: guess what? Soaking, as described in the section resolved this Forum did the trick! Dried the head w printer a couple of (very gently tap) coffee filters and this is! The printer print black!

  Phew!

  For others looking for a solution, the details of soak the printhead for printers with removable heads are available in the post here.

• Photosmart B010 black ink cartridge not working not not after replacing

  I print color but not black after the replacement of the cartridge. What can I do?

  Hi glennbelgium,

  I have linked a document with good to take troubleshooting steps.  Click here  The name of this document is not exactly on the point, but the steps are on point.  I could start by checking that you do not have low ink cartridges and replace those who are weak.  When you get to the step to clean the printhead , I'd do this process 2 or 3 times if necessary.

  Let me know how it goes.

  Good luck!

• C7520 replacing the black ink cartridge

  I have a photosmart printer.  The black original ink cartridge is marked the installation program and is soon exhausted.  Replace with a 564 black cartridge or the configuration of term refers to something else?

  Hello

  Please report the problem. Let me tell you the easiest way to find what slot will be what cartridge.

  The symbol on the location of the cartridges must match the symbols on the cartridges. Therefore a symbol as Pentagon/home in on the photo cartridge black which is bigger compared to the other cartridge and right most end, where as the symbol of the black cartridge ink is like a bow tie left most end. hopefully this will help.

  To help an employee of HP.

  * Say thank you by clicking on the "Bravo!" Star"located on the left *.

  * Make it easier for others to find solutions, marking my answer to "Accept as Solution" if it solves your issue.*

• "I have a hp officejet 6500 e709 - black ink does not print." I have replaced the ink cartridge...

  "I have a HP Officejet 6500 E709 - black ink does not print." I have replaced the ink cartridge... clean the print heads and contacts... and nothing seems to work. All other colours print fine. HELP ME PLEASE.

  Before you buy a new set of PHA, you could try following the instructions on this post for a more aggressive cleaning Interior http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-Premium-c309a-Black-prints-out-green-on-photo-paper/m-p/449245/highlight/true#M28673

  Try this first and post back to tell how you got.

• replace the black ink cartridge, but I cannot print anything. Could not load the publication SmartWeb w/o say

  After replacing the black ink cartridge, I cannot print and the printer does not recognize my action. I had a printer who worked three days ago and now with the diagnoses, I wonder to load Smartweb print disc which I did not.

  Can I get a support phone number to get this problem resolved?

  Here's how to contact HP technical support: www.hp.com/go/totalcare (click on printers & monitors, there is a phone number on the resulting page).

• # 61 HP ink cartridges: HP nine 61 black and tricolor cartridges are defective

  I have a brand new game (61 black and tri-color) ink cartridges that are defective. They do not print properly when installed on my printer, I still have my receipt and the expiration on the box is August 2016. It must be deefctive cratridges because I bought new cartridges and they work fine.

  How can I return it for a refund or an excvhange? Thank you.

  The store (Best Buy) said I have to go through HP for the Exchange/refund.

  You mention Best Buy so I guess you're the Canada or the United States.  If they are HP cartridges (not third party rebuilt or filling) and then call HP to 1-800-HPINVENt.  If you reside outside the United States or the Canada see contact information here.

  The guarantee for cartridges is separate from the printer warranty.  See here for more information on the cartridge warranty.

• My V715W was not printing black print cartridge replaced with cartridge Dell, error message says lack of empty, re-installed ink cartridge the cartridge with the same message. Put original cartridge is black and got the same error

  My V715W was not printing black print cartridge replaced with cartridge Dell, error message says lack of empty, re-installed ink cartridge the cartridge with the same message. Put original cartridge is black and got the same error

  My dells V515w printer will not print after that I changed the cartridge, the cartridges black & color dells. There is no print blank paper. Re-installed I'm really lost.

• I replaced the ink cartridges, but the printer still shows empty black cartridge. How can I reset?

  I have a HP Deskjet 3050 a - J611j all-in-one printer.  I use Mac OS 10.7 Lion.   I replaced the empty ink cartridges.  Now it shows the color cartridge is full, but still shows black cartridge empty.  Is it possible to reset it?

  Hi Shanmarie1103,

  If the cartridges are rebuilt you will not get a read out on the ink levels. You will need to use a new OEM cartridge with a new chip for the ink levels. Click on the links below for more information.

  The truth about remanufactured ink and toner cartridges

  Price of ink

  

• DeskJet 932C, you can print with just replace the black ink cartridge?

  My question is basically simple.  The printer DeskJet 932C can operate with only black ink?  Color ink was empty for a while now, but the printer kept working, printing in black and white.  Due to the cost of the ink and the absence of any income available, we just changed the black ink cartridge.  The problem now is that the printer will not print not even black and white.  Do I have to scrape some funds to replace the color ink cartridge, or y at - it another way to get the printer working with just the new black cartridge?

  Thank you in advance!

  Michael Sponable

  Hello

  Your printer can print in black only, but up to a certain point , you need tri-cartouche color otherwise it will not print. It's a little late now, otherwise if you only need to print B & W, a monochrome laser printer is very good and much cheaper to run (in terms of cost per page).

  Kind regards.

• replace the ink cartridges and now I get no output black (although the colors seem to work). Help?

  With the help of a printer C410e/HP Photosmart Premium e-ALL-IN-ONE, I went through the original ink cartridges without any problem.  I have received warnings that the ink was low and bought the HP 564XL cartridges and installed according to the instructions.  Now, the output seems only to print the color inks, but not black.  After trying help indicating to try pulling the plug for 30 seconds and then plug, I got about 2 pages of output stained and white pages and then again.  Any suggestions on how to fix this?

  I solved this by buying another cartridge of black ink.   Guess I got ripped off on my previous purchase.  The two were the same shop HP ink cartridges.

• All-in-one Deskjet 2540: Brand New Deskjet 2540 - "cartridge is Incompatible - black ink cartridge.

  I just got a new HP Deskjet 2540 all-in-one yesterday, ordered from amazon.de, went through the installation of software on my 2015 Macbook Pro running OSX Yosemite, deleted the band contained in 301 ink cartridges provided, placed them in the printer (tricolor on the left, in black on the right) without touching the electrical contacts or the ink nozzles and tried and align the ink cartridges.

  I met an error message:

  'Incompatible ink cartridge.

  Black [K]

  The cartridge listed above is not intended for use in this printer as it is currently configured.

  Please see using printer. "

  Strange, but no matter, the bad seats maybe. I opened the drawer, removed black and reinstalled. Same error message. Well, I ordered an extra authentic HP 301 XL knowing I would run on Finally, maybe my ink cartridge provided was bad. I removed the 301 XL tape and installed. This time, no message error, but as soon as I went to print an alignment page, I received the same error. I went back between cartridges and sometimes I get the printer to accept it, but any attempt to use the printer caused an error message.

  So I went on this forum, found a few tips on how to solve the problem. I tried the resets seats and the relocation and hard. Same error message. I went to clean the contacts, using a cotton swab, filter coffee and bottled water Jig only contacts of eletrical on two ink cartridges (normal and XL) and contacts of printers. I let them dry for 10 minutes and reinstall. Same error message, no progress.

  I'm at a loss for what to do that this is a new printer and I say to myself that I would not have this much trouble. If I could get advice on what to do and more: seats/resettlement, cleaning the contacts, hard reset, it would be appreciated.

  HI bchowseph,

  I found some information about the printer product Specifications.  It does not list the cartridge 301 for Western Europe.  The 61 is for North America.  I think I made the assumption that you were in the United States (my bad!)

  http://support.HP.com/us-en/product/HP-DeskJet-2540-all-in-one-printer-series/5295960/model/5295961/document/c03811750/

  I greatly apologize for the confusion!

  Yet, the printer should accept the cartridges you had - so I think I can get a replacement printer is the right course of action.

  The ink cartridges should be OK for a few days in an airtight container.  You may need to run a routine cleaning cartridge if you see necessary ink missing once you have installed.

  If you need to return the standard procedure is to call HP customer care.

  I hope that everything works with the replacement printer.  I also hope it is resolved quickly!

  Jean

• Cannot print in black and white when the yellow ink cartridge is low on ink

  Someone please tell me that the guy I talked to customer service is a fool and there is a way to print black and white, once your color cartridge runs out of ink.

  If this isn't the case, it's the cheapest clamp, all the money that I've ever heard of.  Someone please tell me they did sink that low.

  Printers that have individual ink cartridges (separate magenta, yellow and cyan) must have all the colors, mounted so as to ensure that the printhead to dry out and is not damaged. Some printers who have integrated print heads (that just take the 2 black and tricolor cartridges) have the ability to print in what is known as a reserve mode. That is where we remove the empty cartridge and is able to print a test page to determine if the printer can operate in reserve mode until a replacement can be purchased. The reason for the cartridges to install, is that the printer uses ink for other purposes in addition to printing. It is also used to maintain the printer. Here is a link to learn more about this topic. He will also discuss the topic of the reserve mode as well.