64-bit Internet connections work, 32-bit Internet connections do not work.

The system configuration:

  • Windows 7 Home Premium 64-bit
  • HP Pavilion P6310f
  • AMD Athlon 2 x 4 630 image processor
  • 6 GB DDR3 RAM
  • nVidia graphic Chipset

Symptoms:

  • all 32-bit internet programs do not detect an internet connection and cannot connect to the internet.
  • Internet Explorer (32-bit) displays instantly "Cannot Display the Webpage", there is no apparent delay or the connection attempt.

Counter-arguments to skeptics

  • Computer starts completely, no error message.
  • Network and sharing Center shows "Access Type: Internet", detects no problem.
  • Windows updates work
  • Internet Explore 64-bit works

I work for a local computer repair business, and I've seen this problem now on at least 3 machines.  I've almost exhausted all means to try to solve these problems, ranging from to restore the system registry changes.  Nothing seems to have helped.  Here's what I did on this specific problem:

  • Reset Internet Explorer settings
  • Reset the Internet Explorer advanced settings
  • netsh winsock reset

Until you try and suggest that it is an internet explore addon, I said all THE 32-bit programs, so that some programs use the Internet Explorer settings for the communication of the internet (for example, proxies) they are not affected by the integrated addons.

I thought I could keep from doing another massive troubleshooting on this one and see if anyone else has a better answer for me.  So far I've never seen someone say they got this fixed solution without saying 'I reformatted my computer and it's corrected now.  This isn't a good solution for a problem caused by potentially a single file.

So, anyone have any ideas?

Hello

·         What is the security software installed on your computer?

·         What were the changes made to the computer before the problem occurred?

Method 1:

You can check on what is happening in SafeMode with network option. Follow the link to start the desktop in SafeMode with network.

http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode

Method 2:

Also uninstall the security software temporarily and check if it makes a difference in the way applications respond.

Once you have done to resolve the problem, reinstall the software.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

Similar Questions

  • P850 satellite and a WiFi - internet connection does not work well

    Hello

    My internet connection does not work with a Wi - Fi connection.
    I have laptop Satellite P850-131, which I bought a few months ago and I noticed that over the past two months the internet connection does not work well. When I connect to the computer shows that I am connected Wi - Fi connections, however there is no connection and I can't access the internet.

    I tried to do all the regular search but nothing works. Sometimes the message I get told that there is a problem with the DNS and other times with the IP address. However, with other computers I didn't have any problem at all to connect to the same Wi-Fis.

    All solutions?

    > When I connect to the computer shows that I am connected Wi - Fi connections, however there is no connection and I can't access the internet.

    If such a problem would appear again start the console (window BACK in typing CMS in search)
    Here, use the command * ipconfig / renew *.

  • I XI Acrobat pro, under comment > markup drawing the cloud, the polygon, gum and the line connect do not work. Eraser is visible, the rest are hidden a bit. all solutions?

    I XI Acrobat pro, under comment > markup drawing the cloud, the polygon, gum and the line connect do not work. Eraser is visible, the rest are hidden a bit. all solutions?

    You must disable the Touch Mode, with the toolbar button or the preference of the user: Edit > preferences > General > Mode Touch > never

  • How can I disable the warning "this connection is not approved", which appears almost each time I try to go to a Web page via Firefox? I use 10 64-bit Windows.

    I just upgraded to 10 64-bit Windows. The version of Firefox that works now on this OS regularly displays a blocking window that told me that "this connection is not approved" when I try to connect to a third-party site. A screenshot of the window copy is attached. How to disable this warning? I can't continue to use Firefox if I can't find the 'off' switch, which so far has escaped me.

    Yes, this is the feature, and it is lit.

    How it works, is that ESET intercepts all your browser connections to filter the content. If it is an HTTP connection, it is transparent. For an HTTPS connection, ESET must present a certificate of 'false' for Firefox site so it can be the "man in the middle" and decipher and read the answer (otherwise, it's gibberish, of course).

    ESET is supposed to insert his signature certificate in both the Windows certificate store (used by IE and Chrome) separated from Firefox AND the browser certificate store accepts the false certificates. But it does not always work. In this case, you can import the certificate manually in Firefox. If all goes well, which has been covered in the manual, but otherwise it's basically along these lines:

    (1) search or save a copy of the ESET signature certificate (it is a file in DER format that usually has the .cer extension). Is your second screen shot what appears when you click View Certificate? Try this:

    • Click the Details tab, click the button "Copy to File. This will start the Export Wizard.
    • In the wizard, choose the DER format and save in a suitable location (for example, your Documents folder).

    (2) import the file into Firefox as follows:

    • In Firefox, open the Certificate Manager to:
      "3-bar" menu button (or tools) > Options > advanced > mini-onglet Certificates > "view certificates" button.
    • Click on mini - the References tab, then on the 'Import' button and find the DER file. Note: I suggest allowing the certificate for websites only.

    I have attached a few screenshots of reference sample.

  • I went from a Win7 32-bit on a 64-bit win7 machine computer. Now, I get "this connection is not approved" any solution? tried everything

    I went from a Win7 32-bit on a 64-bit win7 machine computer. Now, I get "this connection is not approved" on many pages, including support for Mozilla, Yahoo, send a mail to yahoo, etc. The only thing that has changed is my computer. Everything worked on the 32-bit system. I tried DELL-no-help, I tried Norton-no-help - I tried all published recommendations - nothing helped. Can someone give an explanation of how solve this incompatibility (presumed) Win7 64 bit computers? How can I quickly and absolutely get rid of MESSAGES "THIS CONNECTION IS UNTRUSTED"?
    Thanks for ANY help from an expert.

    Right after that I posted this problem it seemed the solution:
    I noticed a pop-up, named "BROWSERSAFEGUARD" who has attempted to set my computer to a "cleaner" for a price. I checked in my installed programs if there was a "Browsersafeguard" and he was there. I uninstalled it, check "incompatible with my system" and my computer turned on like never before. Lightning fast connections and no message more "this connection is not approved. Wow. It took me 7 days to find it. Hope this will help you, too. Send a message to this one to let me know if it solved your problem

  • Satellite Pro M50: Lobos SkyMe internet phone will not be installed when connect you

    I would welcome suggestions for a USB problem.

    A Lobos SkyMe internet phone will not install when it is connected to a USB port, but will install when plugged into my Shuttle PC.
    Historical precedents with the USB ports on this Satellite Pro M50, I'm pretty much at my wits end.

    Apparently, no driver is necessary, but I wonder if there is a registry hack to force recognition?

    Hello

    Could you describe in detail what does not work? You get an error message?

    I m not an expert in internet phone installation and didn t install similar devices in the past, but I imagine that the phone should recognize the new plugged the USB with no problems.

    If there is a problem with the USB device recognition go to Device Manager and remove all the controllers and the USB ports.
    Reboot the laptop.

    After that process, the operating system installs the ports again.
    Then you could try to connect the external USB device to the laptop USB port.

    PS; to make sure that the USB ports will provide enough power, you must disable USB energy saving properties.

  • Satellite L20-264: wireless Internet access does not work

    I have a US Robotics router and a wireless laptop, I followed the instructions exactly in the manual to set up but the internet still does not work wireless but it works through the ethernet connection.

    Can someone help me please.
    If it helps my laptop model is 264 L20
    Thank you

    It is a pity that you describe your problem WLAN so little time and we don t know what you tried exactly and what results are there.

    For properly WLAN use two hardware components must be configured right - the router itself and laptop. It will be interesting to know on what are the instructions you wrote.

    Are you sure that your router is configured correctly?

  • delete a block - my computer won't let me use google chrome as a browser. It indicates that the internet connection is not available.

    When you use the internet, my virus detector asked if I would allow google chrome to download a newer version. I clicked on the decline, and then my internet has stopped working. I finally got back on, but now my computer won't let me use google chrome as a browser. It indicates that the internet connection is not available. I was able to use other browsers, but not Google. I tried disabling my firewall to see if it would work then, but it still doesn't work. Any suggestions? I'm afraid, that I blocked it somehow. Thank you!!

    Hello

    I suggest you post your question in the Google Chrome forums here: http://www.google.com/support/forum

    This looks like a problem with this specific program and not with Windows. I hope this helps!

  • Help, INternet explorer does not work after windows update

    One day, the computer automatically downloads and installs the programs that are recommended by microsoft windows.
     
    After installation, my INternet explorer does not work.

    It reads:

    Windows could not access 'ie.redirect.hp.com '.
    Windows received an HTTP error message: 403 (refused).
    -> If this problem is consistenly prevent windows to connect to several sites on the Internet, contact your network administrator or your ISP.

    Then I click ok, and then try to go on 'www.google.com '.
    It still does not work, so I click on diagnose connection problems
    This time, it reads:

    Windows not found no problem with the network connection on this computer.

    You want to report the problem to Microsoft? Additional details about what went wrong can help create a solution. The report will be sent the next time you go online.
    Send information

    But when I send, I can not because I have Canon go online on my Internet Explore.
    When he first stopped working, I could use the system restore, but after a few months I dropped and now I can't restore the system to a place that it worked fine.

    I also know that this problem is not the administrator of network or something like that because I downloaded Firefox when IE stopped working, and Firefox works fine.

    I tried everything, but I can not do it by myself, so help please!

    @ceda only: See...

    Help: I got hacked. Now what should I do?
         http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

    Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

    HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

    Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network otherwise and before using a USB key that is not brand new, or has not been freshly formatted:

    4 steps to help protect your new computer before going online
         http://www.Microsoft.com/security/pypc.aspx

    Other useful references include:

    HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
    http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

    HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
    http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

    Tip: After getting the computer fully patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029

    NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application (which will require WinXP SP3 must be installed).

    Norton Removal Tool
         FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    McAfee Consumer product removal tool
         http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

    See also:

    Measures to help prevent spyware
    http://www.Microsoft.com/security/spyware/prevent.aspx

    Measures to help prevent computer worms
    http://www.Microsoft.com/security/worms/prevent.aspx

    Avoid fake security software!
    http://www.Microsoft.com/security/antivirus/rogue.aspx

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • I uninstalled firefox, but impossible to reinstall because the internet explore is not work

    I wanted to reinstall firefox so I went to add/remove prog. and deleted.
    Now, internet explore is not working. I don't know how to tell if its disabled because of firefox making previously.
    The reason to install it again was because he stopped to hold my passwords.
    I have a second computer that I use to communicate with you.

    Hi zaqzaq,

    You can download the installer of firefox (http://www.mozilla.org/en-US/firefox/new/) on your second computer, copy it to a flashdrive and then install it on your first computer.

    I don't ' think that firefox does nothing to internet explore. The only thing I can think is that you may have firefox as default browser. However, would not prevent Explorer to work. If your question is about what's wrong with explorer, it might be useful to a microsoft forum.

  • Internet Explorer does not work correctly?

    My Microsoft Internet explorer is not working properly and I had some problems with viruses that have been resolved.  I use Goodgle Chrome to do what I have to, but that's all.  I use Yahoo mail and cannot do so with Internet Explorer?  What can I do to clean Internet Explorer?

    You should review seriously use IE for anything other than Windows Update. It's a malware magnet. Firefox or Chrome with blockers of advertising would be a better choice.

    Unfortunately, I do not have malware. I just never get everything... maybe 1 or 2 in my life.

    I would like to have your PC checked by an expert from malware. They're at BleepingComputer.com (the creators of MalwareBytes and other malicious software utilities)... Tell them what you told me in the I'm infected? forum and they give you a certificate of good health.

  • Internet Explore does not work and will be shut down despite the fact that he is on the screen and I use it. I have windows Vista

    Although Internet Explorer seems to work and is usable, I get an error that says Internet Explorer is not working properly and will be closed.  .  Is not always close because it threatens too but sometimes it is.  Any solution please?  I have Windows Vista.

    Hello
    1 did you change on your computer before this problem?
    2. What is the exact error message?

    Follow the suggestions and then check out.

    Method 1

    You can optimize the settings of Internet Explorer.

    How to optimize Internet Explorer

    http://support.Microsoft.com/kb/936213/no

    Method 2

    You can reset Internet Explorer settings.

    How to reset Internet Explorer settings

    http://support.Microsoft.com/kb/923737

    Note: Please note that reset the settings of Internet Explorer running resets all of the settings defined by the user, including those established by the installed extensions, toolbars and other add-ons for IE by default. This includes all the security, privacy and settings area. Also this will delete browsing history, delete all temporary Internet files, cookies, form data and password especially all stored

  • I followed instructions tp uninstall IE 10 and internet now will not work. How to return to IE 9?

    I followed instructions tp uninstall IE 10 and internet now will not work.  How to return to IE 9?

    I followed instructions tp uninstall IE 10 and internet now will not work.  How to return to IE 9?

    Hello
    What I summarize your question is: you have installed IE 10 and you want to restore to IE 9.
    Since you are using IE 9 and 10 of IE, I can assume that you use Windows Vista or Windows 7.
    To restore IE 9 return, you must follow these steps:
    1 - click Start  
    2 - Goto Control Panel
    3 - find Windows Update, click
    4 in the lower left corner you can see the updates installed, click
    5 - search for Windows Internet Explorer 10
    6. right-click on it and select Uninstall
    7. you're done here,  a system reboot may be necessary.
    Hope this helps, let me know if the problem persists.
  • I use windows 7 64-bit edition Home premium and I cannot connect to access database in java program.it shows error database connection driver not installed.

    I am using windows 7 64 bit home premium I installed ms office 2007 and did all the settings.
    but I am unable to connect to the Access database in java program.it shows error database connection driver not installed.
    Please give me the solution...

    Hello

    I suggest you to ask your question about Java programming forums on the subject.

    https://forums.Oracle.com/Forums/Forum.jspa?forumid=922

    You can also ask your question on the forums to access.

    http://answers.Microsoft.com/en-us/Office/forum/access?page=1&tab=all&TM=1349633636662

  • Wireless printer not printing since the wireless router has been reset... Can anyone help. I can connect to the internet, now, just not the printer!

    Wireless printer not printing since the wireless router has been reset... Can anyone help. I can connect to the internet, now, just not the printer!

    Wireless printer not printing since the wireless router has been reset... Can anyone help. I can connect to the internet, now, just not the printer!

    Hi, Rlayhee,

    Printer brand/model?

    Start > Control Panel

    Select the Printers folder

    Right-click on the printer icon, then select open

    Are there pending print jobs

    If Yes, click on file > cancel all Documents

    Close the print queue and the printer folder

    Try printing again

    Start > right click on computer

    Select manage

    Select Device Manager

    Click on the + sign next to the Ieee... compatible printer (if any)

    Right-click on the driver and select uninstall

    Click on the + next to imaging devices

    Right-click on the driver and select uninstall

    Click on the + sign next to printers

    Right-click on the driver and select uninstall

    Click on the + sign next to Bus USB controllers

    Right-click on the driver and select uninstall

    Close the Device Manager

    Restart the computer to Windows to reinstall the drivers

    Go to the manufacturer's website and search for driver updates

    Try printing again

Maybe you are looking for