6500 a Ofdficejet: my HP Officejet 6500 will not print black. The cartridge is full

My printer prints black; the cartridge is full and recognized.  There seems to be a loose rubber around the print sensor ring

Hey @PickDan,

Welcome to the Forums of HP Support!

I see that you have problems with the printing of the all-in-one printer Officejet 6500 a. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once completed, this document describes How to solve print quality problems with your printer.

If after the above, that you are unable to print correctly, the printer must be replaced. You can contact the HP Support by clicking this link and filling out the form below to see what options are available.

Please let me know the results after following the above. If you are unable to resolve your problem, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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