6500 copies too high to the top of the document

Printing: 6500 has more E710n-z

Op sys: Windows 8.1

The printer prints too high on paper: the 6500 prints even his own test page with lettering half cut off at the top. Printing from Word is the same, so it's not a software or application problem.

HP update is defined on, and the drivers are the latest: Firmware = CIP1FN1206AR, the version of the software = 028.000.1315.000, 09.84.00.1189 = driver version.

I saw this issue raised in other - apparently hard for a few years - messages and responses were not useful.

Can we remedy and suggest or offer a remedy?

Hi Blennerhasset,

I understand the printer prints too high on the page and even the test page is cut off. I see that you already have a troubleshooting, but since I'm not sure what you've done already I suggest all initially an alignment;

  1. Load US letter or A4 size, unused, plain white paper in the tray.

Tags: HP Printers

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