6735 s gel (Win XP)

I have a new laptop HP 6735 s, running under Windows XP (SP3). Since the early days, I had a problem with this gel in various situations, for example surf the internet or watch a DVD. Everything stops, and the computer stops responding. The only way to solve it is to force it to restart. On a few occasions, he himself has restarted as suddenly without warning and freezes during the restart process. These problems do not appear to be linked to a specific action and do not occur on a daily basis, a few times a week about.

I ran the HP online diagnosis, but no problems were noted.

My antivirus detects no infection.

Any advice or ideas would be greatly appreciated!

Launch the Task Manager and click the processes tab.  See if there is a program that takes up most of the CPU load when you experience blocking.  This type of error is very difficult to isolate.  Problem is probably a bad software.  You can disable all items (uncheck) tab of MSCONFIG STARTUP and reboot.  If correct, then reactivate (double check) one at a time and repeat the test of stability.

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