6945 CP cannot transfer calls long distance cell phone

I am facing a problem with a Cisco IP phone 6945 and Unified Communications Manager Version 9.1.2.  The phone does not forward calls to a long distance cell phone.  I can't add/suffix the long distance code.  I tried different combinations with eligible set 0-9, *, #, +, X and I can not find a solution.

Please let me know how to forward calls to a cell phone long distance without turning off the long distance code requirement.

I wasn't sure the community post.  I looked at history and other messages were submitting to IP telephony, but it wasn't an option in the drop down.  My apologies if I've landed in the wrong forum.

Thank you in advance.

Hi Steve,.

You will not be able to do.

Please see the link that says

Calls that are passed to a FAC or compatible CMC routing model fail because no user is present to enter the code. This limitation applies to forwarding configured in Cisco Unified Communications Manager Administration or Options for Cisco Unified CM user pages. You can configure call forwarding, but all calls that are passed to a FAC or compatible CMC passes the results of the model to reorganize. When a user presses the CFwdALL soft key and inserts a number that has the College or MCC enabled on the routing model, the user receives reorder and forwarding functions fails.

You cannot prevent the configuration of call forwarding at a college or compatible CMC route model; diverted calls that use these models road delete because no code is entered. To minimize interruptions of call processing, test the number before you set up call forwarding. To do so, dial the destination number transfer; If you are prompted for a code, do not configure for this number call forwarding. Warn users of this practice in order to reduce the number of complaints arising from rerouting calls that do not reach the intended destination.

http://www.Cisco.com/c/en/us/TD/docs/voice_ip_comm/CUCM/Admin/7_0_1/ccmfeat/cmfsgd701/fsfaccmc.html

regds,

Aman

Tags: Cisco Support

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