7 Windows fax and scan-error message "incoming call cannot be answered as a fax call.

I use a U.S. Robotics 56 K Fax Modem model 5686 G v.92 and when a fax is sent it tells me that the call has been answered as a fax call and then during treatment, I get "incoming call cannot be answered as a fax call.  I've been working on this for 3 days now and just can't seem to get this point.  Any suggestions would be greatly appreciated.

Hey Joe,

You must ensure that your computer (or your external fax modem) is connected to an analog phone line, and that the phone line has a dial tone so that you can place and receive phone or fax calls.

Method 1:

Turn on send and receive options for a modem



Check the modem settings to see if send and receive options are turned on.

Turn on send and receive options for a modem

1. click the Windows Start button, click all programs and then click Windows Fax and Scan.

2. to use the fax at the bottom of the left pane, click Fax.

3. click on the Tools menu and then click fax settings. Need administrator permission if you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

4. click the general tab and then, under device name, make sure that the modem is selected.

5. under send/receive options, make sure that allow it the device to send faxes check box is selected.

6 make sure that allow it the device to receive fax calls check box is selected, and then choose how to receive faxes:

* To answer phone calls as incoming fax calls manually by using Windows Fax and Scan, click on manually answer, and then click OK.

* To have Windows automatically answer phone calls as incoming fax calls, click on answer automatically after X rings, select the number of rings after which Windows can try to answer phone calls as incoming fax calls, and then click OK.

If someone else set up the computer to send and receive faxes, you might not have permission to use the built-in or external fax modem.

Method 2:


Give all users permission to send and receive faxes

1. click the Windows Start button, click all programs and then click Windows Fax and Scan.

2. to use the fax at the bottom of the left pane, click Fax.

3. click on the Tools menu and then click fax settings. Need administrator permission if you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

4. click on the Security tab and then, in the names box, any user or group, click everyone.

5. in the permissions for everyone box, select the check box allow next to permission to Fax and then click OK.

For more information, access the link below

The problems of fax (valid also for Windows 7)

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-fax-problems#EJBAC

Additional information:

Configure your computer to send and receive faxes

http://Windows.Microsoft.com/en-us/Windows7/set-up-your-computer-to-send-and-receive-faxes

Fax and scan Windows

http://Windows.Microsoft.com/en-us/Windows7/products/features/Windows-fax-and-scan

Fax: Frequently asked questions

http://Windows.Microsoft.com/en-us/Windows7/faxing-frequently-asked-questions

Please post back with the State of the question and we will be happy to help you.

Tags: Windows

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