7280 scans are not full page; cultures software image; Question of TWAIN?

I have a new c7280 on Vista Home ultimate. I downloaded and installed all the drivers and software updates that have been listed for the site of HP C7280. When you try to scan using the web tool (JAVA app to the deposit of cheques online), picture is cropped automatically to the party 'text only' image (the empty part of the image is not sent). I have 'automatic cropping"off in the center of solutions and analysis produced initially a picture full page, but before being sent to the computer, the image is cropped, and that part of the image is sent.  The two following threads describe similar issues, involves a problem of TWAIN driver, but does provide some solutions.

http://h30434.www3.HP.com/PSG/board/message?board.ID=scan&thread.ID=1379

http://h30434.www3.HP.com/PSG/board/message?board.ID=scan&thread.ID=798

The problem unrelated to sizes of large file for the pdf scans is well documented on this site, and the solution is to replace the Solution Center (SC) version 10 with v12 (for c6380).  Indications for this procedure are shown here:

http://h30434.www3.HP.com/PSG/board/message?board.ID=scan&message.ID=2307#M2307

Does anyone know if there is a software fix or the solution to my problem of automatic framing of the scanner?

Will install SC v12 for the correct c6380 than this supposed driver TWAIN for the C7280 problem (i.e. SC made v12 difficulty other issues other than the issue of large file size v10?).  Please post similar problems here; I also intend to try the customer service and will post their response here.

Well, I tried customer HP - what a joke. They provided 3 separate solutions, and each was worse than the others. Two of their suggested solutions were things I had already tried and documented in my original request!  I am shocked by client it's terrible to HP support is - a continuous theme this entire Forum.

If, after deletion, with the HP customer support, I took a chance and installed HP Solution Center Version 12 (SC v12) for HP c6380, and it worked! When parsing using java based web app via Twain, the image is cropped is more. I think I've also solved the "pdf scans have too large file size" problem, but I had not yet known who. " It seems that SCv12 fixes a lot of problems for HP all in those running Vista.

Here is a link for directions:

http://h30434.www3.HP.com/PSG/board/message?board.ID=scan&message.ID=2307

Some additional notes:

1. I do NOT uninstall all software before you run that 6380 full install profgram

2. in the installation of new software for C6380, choice for what software to install, etc. have been through hyperlinks in the installation window, vice drag the boxes that were in the C7280 installation program. Minor difference, but I almost missed the opportunity to install only the SC.

3. my everything on a printer (c7280) is connected via the wireless network. When installing SCv12 via the instructions above, during installation, the program will ask how the printer is connected. Choose "USB" and click the box that says «if you can't connect your device now...» "Installation will be completed, you will need to restart, and when the installation continues after the reboot, it offers you the possibility to add a connection to your desktop icon. You don't need to do this, just to complete the installation, and then open the solution Center, and it will find your printer. Mine is always listed as the c7280.

Tags: HP Printers

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