7300 series all-in-one software does not load in windows 8.1
I have a 7310xi all in one. I recently installed a new desktop running windows 8.1. the connection is wireless. I can get the printer to print properly but cannot load the software. I need the software to be able to scan etc. I downloaded several times, uninstalled and reinstalled and still get the same result (I purge the temp file after each attempt). Everything goes very well with the download until the actual installation screen comes up. Once I hit the installation I get the message "the system cannot find the file specified." I tried hanging the printer with a USB port and still get the same results. I tried using the Dominican Republic printing HP, the installation wizard and continue to get the same thing. If I could determine precisely what file is not found maybe I could find it. I made sure all updates are running on the computer and tried something that sounded even close, I can fing on HP website. Any ideas would be greatly appreciated!
Thanks, Mike
Hi Mike1949.
Sorry for the delay. You'll need get corrupted files fixed before you can install because they are the source of installation problems. To do this, you will need to contact the manufacturer of your computer (IE. HP, Dell) to get help with the files.
Let me know how it goes.
Thank you
Tags: HP Printers
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