7500 a OfficeJet won't print tabloid specific size drawing

HP Officejet 7500 a - firmware EMP1FN1206AR

Windows 7 Professional 32-bit (all the updates of Windows; last 7500 a driver before Windows 8 has been added)

Wireless USB - off

No error message

All of the current drivers due to attempt to solve the other problem "slow printing download/start".

I print architectural drawings on "tabloid - small margin" all the time on this printer without any problems except on the rare occasions a page will not print.  All pages are printed from Adobe Reader.  Work seems to continue to download page in the spooler, the printer makes noise to start and print anything - he does not even feed the paper.  There are no errors reported anywhere.

Another office on the same network has an Epson 1400 that I use sometimes (but not always): it prints the page very well, every time, from the same computer on the same network.

I have available for download page, if someone wants to help you determine if this is my system compared to the printer.

Any help is appreciated - thank you in advance.

Hi JLJJA,

Which is a good new that the printer is not the cause of the problem with the exception that now there are new questions you will need to isolate. It is possible that Adobe or something in the operating system on your computer contributes to this problem. Good luck to try to isolate the cause. You can try to uninstall the printer and then reinstall with the current software of the Web site. This can come back to the question on your computer. I've included a few steps for uninstalling and reinstalling for you to try below. Thanks for being patient while fix us it. Let me know what you find?

Follow the steps below to uninstall and reinstall the printer.

1. open Control Panel

2. click on uninstall a program

3 uninstall Officejet 8500 from the list

4 restart your computer

5. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads.html

6 download the drivers and full software functionality, and then reinstall the printer.

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109378-2&cc=us&DLC=en&LC=en&OS=4063&product=4083971&sw_lang=

Tags: HP Printers

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