7510 eFax can receive but not send

I have configured my 7510 my wireless printer and print from my computer to the printer.  Have also implemented eFax and can receipt of faxes OK... However, when I try to send an eFax, the wheel turns for awhile then comes back with the error "printer not connected to a network.  But it is connected to a network and all the wireless on the 7510 display settings reflect this.  What is wrong and what should I do?   The printer is only a few months old and still under warranty.  Verification of updates is that there is none.


You can try to contact HP support, but I don't think it will solve the problem.

ARRIS is a common manufacturer of gateways, modems and router combination devices Comcast.

TG-862 Arris seems to have a problem with sending eFaxes. According to me, that the TG-862 Arris is the newer model provided by Comcast.

If you check the model of the router.

If it's the Arris TG-862, contact Comcast to see if they have a firmware update available.  If they have an update is available, see if they can provide a different model modem/router combo unit or turn off the router and autonomous part such as Netgear or Linksys/Cisco with their modem.

In the case where they don't have a firmware update, I highly recommend to see if they can exchange for another model first.

With this model of router, what seems to happen is that the TG-862 Arris does not correctly process the data of eFax and ignores the package.  This translates into a transmission lost to the eFax servers.  However, receive an eFax works strictly through HP ePrint by email and it succeeds because it is a very different method of sending.  The reason of HP support will not be able to solve this problem is because it is isolated to the router.  Unfortunately, there is no alternative settings to make this work on the Arris TG-862.

Tags: HP Printers

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