7510 Photosmart HP e-All-in-one: Photosmart 7510 does not, tech help links not working no more.

My 7510 Photosmart was working fine just a couple of days, but suddenly, I have a problem: he will pretend to be printed, but there are only a few weak gray lines (which do not match with the document being printed).  I tried the links online to HP technical support, but they all fail, with messages such as:

Internal Server Error - read

The server has encountered an internal error or misconfiguration and was unable to respond to your request.

Reference #3.9733fea5.1428886261.1ce573bc

The ink cartridges are all quite complete, except for the small black - the big one is full.  I got no error message.  I have reset to factory settings, without success.  I was printing a PDF file.  I don't think that the problem is with the computer, because I tried to print with another computer, with the same result.  The computer is a PC, in Windows 8.

Help!  I need to print an extension with the IRS!


Please try the steps below...

1 > while the printer is turned on, open the cartridge door. Check if the ramasseherbe moves automatically.

2 > wait until the printer goes into silence.

3 > try to manually move the carriage.

4 > if the carriage does not move, it could be a ramasseherbe jam. You may need to check if there is a paper jam in the field of transport.

5 > remove print head, close the printer cover. Unlug if power cord back of the printer.

6 > wait 30 seconds, and then reconnect the power cord to the back of the printer.

7 > install the print head and cartridges when prompted.

If you the problem persists, please call HP Tech Support for assistance because he clould be a problem with the print head.

If you are in the United States, the toll free # is 1-800-474-6836.

If you're not in the United States, and then connect to www.hp.com , bottom left it is an icon of the world map, click it and then select the region that you belong to, which would then provide the support options for you for this region.

Tags: HP Printers

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