7520 HP pHotosmart e-All-In-one: printer HP B209 failed, bought 7520 e - All - In - One... not as many preferences

Recently, my B209a Photosmart is not printing black ink, so I bought a Photosmart 7502 refurbished e-all-in-one printer.

1st problem: printing photos the size I want...

When you type "Print-p", the menu that appears asking me to specify a layout (for example, custom, Best Fit, scale, etc.). When I choose "Custom" and specify the width and height I want, I can go in "Printer", then "Configuration", even if I match the width and height under paper and the Source size, it errors out and does not print because sizes do not match.

2nd problem: when you print 'NOTHING' (letter or photo), there is not nearly enough printing preferences that I have with my B209a. With the B209a printer, I was able to customize almost every preference printing I wanted, including setting up my own (which was "printing black-fast"). I get none of these choices with this printer. Just about the only choices I get a 'paper source', 'paper size' and 'direction '. I don't even have the choice "quick print", which was supposed to use less ink.

I am 'really' disappointed by this 7502e.

All of my fault. For some reason, I took the photo paper I had in the machine has been of 3.5 x 5.

It has been 4 x 6.

I wa contacted by a representative from HP who told me I called a support agent.

Once Mario's HP took over my machine and these changes, the pictures are exactly the way they were supposed to.

Initially, I was not only very surprised to get a solution to the problems that I had, but to be sent by electronic mail and then called by a support agent to fix, just a few days. And to be informed that if the problems were not fixed, I replaced printer.

This was among the best support I have ever received from 'none' company.

Thanks to Jamieson, Alan and Mario!

Tags: HP Printers

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