7640 envy: Envy 7640 Fax to PC output.pdf automatic empty files KB 1 size

Hello

It is the second time this problem, and I would like to know if there is a quick fix. The last time I had to set up the fax retrieval on another station since reinstalling the driver on the station which began to behave badly did not fix it. I would like to avoid having to reinstall windows, it's just a pain in the thigh.

The fax to the PC utility queries the printer for new faxes every 5 minutes and still does, but recovered files are incomplete. 1 KB, PDF empty. I don't know what causes it, and as I already mentioned, reinstall the drivers or setting up fax to new PC does nothing. The behavior is the same.

Any help is appreciated. In addition, please do not hesitate to get the technique, I'm a tech guy, but this problem goes beyond just from my experience with HP printers.

Yes, I do not blame you to suggest things like that, you're right, it could be anything.

I get upset with people who simply browse and do not pay attention to what I type. I consider it a job half done. It's not as if I had other options for a message. However, I digress.

This may help someone, if the firmware of the printer. It gets stuck after that some time and nothing will not get it to snap out of it outside a reset to the factory settings. The firmware version is not bad from July 2016. If something is published in the future, which can be is no longer the case.

This is the solution: reset the factory default 7640 and fax to pc / archive works again. Doing what I did will simply waste your time. I go with the reset first and then determine if everything else is to blame.

Tags: HP Printers

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