8.1 Windows Mail app cannot connect into account

I recently got my machine Windows 8.1 and when setting up account of my daughter and recover personal files of a history of the files, I created before the resumption, I tried for his mail to the top and do work. She has an Outlook.com account, which is also his user account, so it should just connect, but when I open the mail application, it wants me to sign it in on the Outlook.com account first. When I do that, he said 'you have already added this account. " When I cancel, it gives me four options, namely:

  • Outlook.com
  • Exchange
  • Google
  • View all in parameters

The only parameter that seems appropriate is Outlook.com option, but tales come back to me the same as before.

I uninstalled the mail app and reinstalled and I also removed him as long as the user and signed him in local with a different username then I connect him again with his Outlook account. Nothing has worked.

Any help will be greatly appreciated.

First salvation,

Thanks for posting your query in Microsoft Community.

I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem.

Based on the error message you get, I would recommend following the steps suggested by Walker Whitelaw replied on 6 March 2014 and Patrick Neborg replied on 12 September 2014 in the thread following link and check if it helps.

"You've already added this account." in the Mail application

If the problem persists, try I would suggest trying the steps further provided in the following link and check if they are useful.

Solve problems with a soft

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Tags: Windows

Similar Questions

  • Cannot connect into account Apple with new 15 "MacBook Pro

    I have an old Mac and a PC and can connect to my Apple account very well, but I picked up a new 15 "El Capitan MacBook Pro (10.11.3) today and cannot open a session, were so set up by using the option"do not sign.  And after that I can not connect to iCloud or iTunes or AppStore, all I get is the baton twirling endless death :-(

    Earlier today an employee of the Apple Store in Westfield in London told me that this happens to * all * who bought a new Mac in the last 48 hours (just UK?  In the world?).  Is this true?  And is there some work around?

    Yes exactly the same problem, just bought a Macbook pro 13 "and I can save in... all other peripheral thin

  • Unable to connect to the hotmail account in Mail app Error: you cannot connect this account more features of

    I'm unable to connect my windows for Mail app account and perspectives 2013
    Error: you cannot connect this account with more features. First remove another device with help or your Internet service provider or system administrator.

    There is a known issue of 2013 Outlook triggers this error.  See


  • I have CC line but no line JIU in my Windows Mail and cannot find information on how to send BCC emails.

    I have CC line but no line JIU in my Windows Mail and cannot find information on how to send BCC emails.

    original title: the line JIU in Windows Mail in Vista

    Open a new message window and: reviews | All the headers. Check it out.

  • How can I move my contacts from "Windows Mail" app list in Vista to Windows Live Hotmail online? I can't find the Contacts file to download.

    How can I move my contacts from "Windows Mail" app list in Vista to Windows Live Hotmail online? I can't find the Contacts file to download. Why is it so difficult?

    Hi JohnKoelling,

    When you use Windows Live Hotmail and the question you have posted is related to Windows Live, so it would be better suited in the Windows Live community. Please visit the link below to find a community that will provide the best support.

    Windows Live Solution Center Hotmail Portal



    I hope this helps.

  • Media Player all of a sudden will not play the dvd. Error message: Windows Media Player cannot connect to the server

    Original title: Media Player all of a sudden will not play the dvd.

    Suddenly, I can't play DVDs on my laptop. The error message is: Windows Media Player cannot connect to the server. The name of the server are may not be not correct, ther server name maybe isn't available, or your proxy settings are may not be not correct. Any suggestions on troubleshooting of Microsofts page appear to be relevant.

    Hi mcraigQY


    1. when exactly you get the error message?

    2. you try to listen to music from any remote location or try to play a DVD?

    3 have you tried to play a different CD or DVD?
    4. what happens when you play the same DVD on another computer?

    5. for how long have you been faced with this problem?

    6. the DVD folder that you are trying to play supported by the windows media player is it?
    7. What is the type of DVD that you try to play?

    Let us know the answers to help you best.

  • Exchange server and Surface RT, can I use Mail app to connect to the Exchange Server for email (the same question is for contacts or people and calendar)?


    Our company uses an Exchange Server for email, contacts and calendar.

    Can I use Mail app to connect to the Exchange Server for email (the same question is for contacts or people and calendar)?

    Kind regards


    You must install the SSL certificate before connect you to the Regional service, the easiest way is to go to "desktop" IE10 open, go to the exchange server web access page, click on the notification of "certificate error" red and view / install the store "certificate authorities roots of trust." Then, make sure that your surface RT complies with the minimum requirements of security then connect to the exchange via the mail application server.

  • How to transfer windows mail messages to my gmail account?

    I am hoping that someone can help me to access my emails in my windows email account via my gmail account. I went through the whole upward in gmail, but unfortunately he didn't seem to have worked.

    Thank you very much

    Well, if your Windows Mail downloads messages, this is probably remove them from the server talktalk.net, so there is nothing for Gmail to download.  To change this behavior in Windows Mail go in choose Tools, accounts, your email talktalk.net, properties, advanced, account
    Select "Leave a copy of messages on the server."
    Gary van, Microsoft MVP

    "miumui" wrote in the new message: * e-mail address is removed from the privacy... *
    That's what I tried and it didn't work. When I connect to my account via the talktalk page it still has none of my posts and when I tried to get gmail went looking for him said he did nothing. I am well and truly stumped. It seems that the only way I can access the messages is through my computer laptop desk through windows messaging? !!

    Gary van, Microsoft MVP (Mail)

  • Cannot log into account via "elements 10 'Inspiration Browser'

    I did a "live chat" and they sent me here.

    Cannot log into account via 'Éléments 10 Inspiration Browser'

    "When I click on 'Help'"elements Inspiration browser..." "and enter the user name and password and click"sign in"the program goes to the login page and freezes for hours. I have to use 'Task Manager' to 'end task' and close 10 frozen items.

    When I try to do a 'update' I get the following error Code: U41M1C212 elements Organizer
    Basic version: 10.0 (20110831.m.17215)

    Name of the operating system: 2000 [Windows 8]
    Operating system Version: 6.2
    System architecture: Intel CPU Family: 6 model: step 5: 5 with MMX, SSE whole, SSE FP
    Built-in memory: 7.8 GB
    Free memory: 3.3 GB

    Important factors / plugins / libraries:
    Microsoft DirectX Version: 9.0
    Apple QuickTime Version: 7.73
    Adobe Reader Version: 11.0
    Adobe Acrobat version: Not installed

    The readers of CD and DVD:
    E: (BUS hp DVD: 1 ID: 1 Firmware: RW)

    The IB is dead and buried, with photoshop.com. The tutorials are now more


    Although some of them have been updated to newer versions.

  • Apps de Metro de Windows 8 Pro cannot connect to internet after the first reboot


    I have recently installed Windows 8 Pro x 64 OEM, and I noticed after awhile that my store, Stocks, Weather, News,... cannot connect to the internet more. However, all other applications work.
    Even more strange, after installing all the updates, I noticed that I can navigate with my IE on the desktop, but not a single party of metro?
    Long story short, after several relocations (refresh option), I've noticed as a result of behavior:
    1. during the first start after installation, EVERYTHING WORKS PERFECTLY. I can browse, look at the weather, everything store.
    2. when I restart the computer and any time after that, is STOP WORKING.
    Another thing I noticed was that his (SoundBlaster Audigy) card didn't work the first time, but after rebooting, it worked, so I guess something happened after the first reboot?
    It was a clean install (OEM version) and Windows are activated, and I tried signing in with or without live account (no difference).
    Help me please, since this is quite irritating :(


    I finally found the problem.
    The invisibility of the active network has pushed me towards the answer.
    biggest mistake I made was using the option refresh windows, because it was useless for my troubleshooting.
    By mistake I chose my first install, public internet connection and the course of the updating of the system did not ask see me that.
    In defining the private connection after clean installation (No refresh, brute force reinstall) makes everything work after reboot and completely solved the problem for me.
    Why the network does not disappear after reboot? It's something weird, and it shouldn't happen!
    The resolution of network problems found no problem, because the internet connection worked, but he had no problem with no network also appear or metro apps does not.
    This should be corrected, as it would be a great help in this scenario.
    TL; DR: Make sure you set your connection on the private sector, or windows becomes crazy and your metro applications do not work (and I also noticed that visual studio could not deploy projects in this scenario, but that's another story).
  • Cannot send/receive mail in the Windows Mail app on my laptop only

    I can't send or receive emails in Windows 8 on my laptop as he repeats to me in the upper right: "'* address email is removed from the privacy * is not available" (where xxx is my name). " I also have the Hotmail app on my iPhone and Android phone and they both signed and receive mail fine. I can even use my SkyDrive app very well on my laptop. Only the mail is affected.

    I rebooted to see if something had to be refreshed, but it made no difference. Anyone has an idea why this error and the inability to send/receive mail my mail?


    Thank you very much for answering. I managed to settle the question, not that I know what it is. This is the only laptop among the many features that I sync with mail Outlook.com. I ended up going in the settings of the Mail application, off 'Synch Mail' and then I went back in the settings and turned on Synch Mail.

    Email stuck in my Outbox sent immediately and new messages have arrived. FIX :-)

    Some people do not like the Windows Mail application (it may not meet their most demanding needs), but I like it. I rarely use my MS Outlook more as it seems very small and crowded, by comparison. I love getting the full screen on my laptop to see what I just want to see, without toolbars and taskbars fly screen real estate.

    Sorry for the rant and thanks again for the reply.

    Best regards

  • Windows 8 Mail App - cannot send mail

    In Windows 8, Mail app using all my email accouts, I am unable to send mail.   I can receive, but not send.  Still, the message stuck in the Outbox.  I know how to remove them.  I just want to know how to get them to send.  I already deleted the account and readded and I still have the same question.  I also ran the fix troubleshooting, and that does not help either.  How can I solve this problem?

    Help and frustrated!


    As you have already done some troubleshooting steps, you can now try these and check.

    I suggest you follow all the steps in the article. He measures for updating the application to synchronize the app and then license if nothing works, then you can uninstall and reinstall the app again. Now, try to synchronize the e-mail account and check. Here is the link for your reference.

    What to do if you have problems with a soft




    Application of mail for Windows: FAQ


    Let us know the status of the issue. We would be happy to help you.

  • With Google adding account problems in Windows Mail App Error: unable to connect. Make sure that the information you entered is incorrect

    Original title:

    I'm having a problem with Windows Mail

    I have a PC running Windows 8. I tried to open Windows Mail. He asked me to add an account. So I chose to add a google account. I entered my gmail

    user name and password. But now he tells me that username or password is not correct. I'm sure I got the right thing. I've tried 3 - 4 times, yet she does not accept. Can someone help me please?

    I enabled IMAP in my gmail account settings. I've updated my Mail application. Now, he has accepted my information. Thank you.

  • Windows Mail telling me connection lost and unable to receive emails.

    original title: How can I receive emails?

    I have Vista home basic system. I use Windows Mail to receive emails. Use for at least 5 years. Recently I get the error message saying my connection lost. Cannot receive emails. I can send.

    It could be your ISP server is on the fritz or your antivirus software has got the update and broke things.  Check www.oehelp.com/OETips.aspx#3 and also check your account via webmail if you can to check what is not not a problem on the server side.  Alternatively, you can try to compact and repair the database to try and solve the problem (see www.oehelp.com/WMUtil/).


  • Browsers & Apps cannot connect to the Internet

    IE, Firefox, and Chrome all report a problem when I try to load web pages. Apps cannot access the internet (for example when looking for updates).

    • IE reports: "cannot display this page".
    • Firefox reports: ' unable to connect - Firefox can't establish a connection to the server... ". »
    • Reports of chrome: "unable to access the network."

    I have a NAS on my home network, and even if Windows Networking and Sharing Center can 'see' the SIN, browsers cannot access.

    In the command prompt window, I can ping a number of web sites.

    It comes to my son the laptop which is an Acer Aspire 7750 G-6645 running Windows 7. The problem has been known on his home wi-fi, my home wi-fi and when it is wired to my router.

    I tried the following without success (many of whom are in this troubleshooting thread):

    1. Exact date/time;
    2. Check that the proxy servers are disabled;
    3. Install and run MalwareBytes (no viruses were found, and all the puppies have been quarantined).
    4. Disable Windows Firewall;
    5. Winsock Reset.
    6. Empty DNS;
    7. Specific modification of the DNS server to the IP address settings.

    I hope that someone can suggest additional troubleshooting steps.

    Thank you


    I could solve the problem.

    Norton Internet Security has been altered. Although he was not running, it is somehow preventing Internet connections.

    After you uninstall NIS, everything works fine. NIS is now re-installed and everything is working again.

Maybe you are looking for

  • Qosmio F10-101 does not have a TV tuner

    Hello I bought my F10 about 2 years ago. It is actually a F10-101. I picked the local official Toshiba site (Turkey). On the web page, he said that F10 comes with a TV Tuner (such as all the Qosmios). Also I checked it on the site of toshiba - Europe

  • 11 flow: Flow 11 touchpad gestures works is not in Windows 10.

    I upgraded my Stream 11-10 Windows and now the gestures on the touchpad do not work. I can click on something and that works but the scroll and hitting swiping does not work. I've updated the drivers. Do the drivers simply not support this, or is the

  • Vista does not recognize external hard drive (LONG!)

    I bought a Terrabite Cavalry USB Mass Storage 1 unit some time around January 2009. We used it to back up my computers portable wife and daughters without any problems (it was Windows XP a Windows Vista). Shortly after, we have tried to back up my de

  • His intermittent

    message always tells me that I have disconnected a device, then say I have it plugged in, and my sound disappeared. My bodyguard who go and come, but is mostly not of work, messages keep appearing on my screen saying I have disconnected a device and

  • SAVE "ERROR 0 X 81000031 CODE.

    I'm putting with an external hard drive 1 TB Toshiba USB as a destination. "But my pc who repeat the" backup could not determine the location of the libraries of one of the users included in the backup. "Details: the filename, directory name or the l