8.1 Windows Mail app cannot connect into account

I recently got my machine Windows 8.1 and when setting up account of my daughter and recover personal files of a history of the files, I created before the resumption, I tried for his mail to the top and do work. She has an Outlook.com account, which is also his user account, so it should just connect, but when I open the mail application, it wants me to sign it in on the Outlook.com account first. When I do that, he said 'you have already added this account. " When I cancel, it gives me four options, namely:

  • Outlook.com
  • Exchange
  • Google
  • View all in parameters

The only parameter that seems appropriate is Outlook.com option, but tales come back to me the same as before.

I uninstalled the mail app and reinstalled and I also removed him as long as the user and signed him in local with a different username then I connect him again with his Outlook account. Nothing has worked.

Any help will be greatly appreciated.

First salvation,

Thanks for posting your query in Microsoft Community.

I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem.

Based on the error message you get, I would recommend following the steps suggested by Walker Whitelaw replied on 6 March 2014 and Patrick Neborg replied on 12 September 2014 in the thread following link and check if it helps.

"You've already added this account." in the Mail application

If the problem persists, try I would suggest trying the steps further provided in the following link and check if they are useful.

Solve problems with a soft

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Tags: Windows

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