8 GB of RAM upgrade for ES1-311-C9XM recognized as 2 GB

I bought a laptop Acer Aspire ES1-311-C9XM earlier. Only, it came with 2 GB of RAM so I decided to upgrade the RAM. After doing some research on the net, I discovered that it could be upgraded up to 8 GB of RAM. The RAM module that it was originally a SKhynix HMT425S6AFR6A-PB 2 GB PC3L - 12800S - 11 - 13 - C3 1600 MHz 204pin SODIMM. I found a RAM module of 8 GB which form with the original, a CMSO8GX3M1C1600C11 of Corsair 8 GB DDR3L 1600 MHz module, but when I replaced the original 2 GB of RAM with the new 8 GB of RAM (there is only 1 of RAM), the laptop that showed 2 GB available RAM, as well in the UEFI (BIOS) and in Windows 64 - bit of 8.1.

I tried to take the new RAM module to insert it again. No difference.

I tried to reset the UEFI (BIOS). Still no difference.

I tried to get an update of the UEFI (BIOS) on the Acer site. He was not part.

Can we make suggestions on how to get it to work?

Well, after trying the RAM without success last week, I was ready to try to return it, but I thought find the answers here and try all the suggestions initially (IronFly thank you for your answer). So last night, I opened the laptop and put the new module of 8 GB RAM. When I pulled up, the first thing I did was to check the amount of RAM has been reported in UEFI (BIOS). He pointed out that 2 GB of RAM. So I selected "Reset default" and then recorded and you leave the UEFI. Windows 8.1 began. When he did, I checked the amount of RAM has been reported in Control Panel > all items in the control panel > system in the Windows Task Manager and msconfig. All of the above reported only 2 GB of RAM. I had checked the setting of the maximum RAM in msconfig has been deselected when I installed first 8 GB RAM module (msconfig > Boot > advanced... > memory Maximum), but I double checked it this time just to be sure.

After having no success this time around, I thought I would restart the laptop to see if it can solve the problem. No luck. The UEFI and Windows 8.1 were the two reports only 2 GB of RAM.

At this point, I thought that I remembered something in Windows 7, Safe Mode allowing you to test the RAM, so I thought I'd see if safe mode of Windows 8.1 had this as well. I hit the Windows symbol in the lower left of the desktop computer to access the Windows 8.1 tiles, selected PC settings > update and Recovery > Recovery > Advanced startup > restart now. When the system is started in Mode safe, I chose Troubleshoot > advanced options, but could not see an option to test the RAM, so I chose the parameters of the UEFI firmware and restarted. At this point, I thought that if she did not work this time, I took the RAM return it for a refund.

I think that the UEFI reported yet only 2 GB of RAM, so I thought I just save and exit, turn off the laptop and out of RAM. When I left the UEFI, however, let him start Windows. This time the trunk is a bit different. It took longer than usual--at least twice as long as normally, he would have to go to the login on Windows 8.1 screen. When I logged in, the first thing I did was to open the Manager of tasks, and to my complete shock and surprise, it was a story of 8 GB of RAM!

SUCCESS!

I have no idea why it worked this time, but not other times. The only thing I can think is that I accessed the UEFI since Windows this time rather than hitting F2 at startup.

After getting more of my great surprise, I thought I'd better that it was not a one-time or intermittent thing, so I rebooted a dozen times in a dozen ways different to ensure, and every time that she came back as 8 GB of RAM.

So, in summary, the RAM works fine now. If it stays this way, I will not refresh the topic, but if something weird starts happening again, I will post more information. In the meantime, I will enjoy the 8 GB of RAM!

Tags: Acer Laptops

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