8200 elite all in one does not detect printers (HP OJ 6500)

Sitting for hours trying to make this work.

Downloaded the latest drivers from HP.com software/printer, but won't detect when installing wired (USB) OR Wireless despite having exactly this address IP etc...

Printer works fine on other computers on the same network...

Am able to do basic non-Elite print but cannot scan etc, just won't finish installing the 6500 JO sofware/drivers because it can't recognize it, even when connected with USB...

Very frustrating, it is now 01:32, and I lost 4 hours on it but no progress.

Thank you all for any help and ideas on this


The PC recognizes other devices plugged into a USB port?

What is the full product of your printer name and installed PC operating system?

What is the name of your PC full product?

You have only provided names of series of the model of your PC and printer. It helps greatly if the specific product information data.

Did you go to Device Manager to verify that all device for your pC drivers are installed? (Especially the wireless and the USB drivers)

Have you tried the HP print and Scan Doctor troubleshooting tool?

Tags: HP Desktops

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