8500: 8500 with clear paper jam message


My gives me a clear paper jam message when printing from the nearest mac to the printer.  I walked through all the steps on the 14-minute video, and I always get the message (that) then it will print.

In addition, 3 other computers that use this printer (all macs) can print without problem. We're using Yosemite and the other two use a slightly older OS. This could be a driver problem?

All thoughts are welcome.

Thank you!


I turned the printer works after doing the above and guess what? It works!

Thank you!

Tags: HP Printers

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