8500 a Premium: Red print in purple

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• OfficeJet Pro 8500 a Premium: my printer driver has changed and it's HORRIBLE

  I have been using my HP 8500 a all-in-one with a few years now with no problem.  Day before yesterday, I met a problem: when I tried to specify certain pages of a document to print, I get an error message.  However, if I chose to print the entire document, it would print.  I assumed that my driver to be updated, so I downloaded from the HP website.  WHAT A HORRIBLE MISTAKE IT WAS.  My scanning utility has changed, I can only print even when I choose to print an entire document.  I can't print at all in an Excel worksheet.  I tried uninstalling the driver and re-install.  I DON'T want to network this printer, but now whenever I have try to reinstall the driver, I can choose to connect via USB, but on the pop - up next, it does not give me the option to proceed.  It gives me the possibility to 'come back' or 'jumps' USB connection.

  What the hell is happening?

  Hi @LMKos,

  Welcome to the HP community!

  I hope you have a pleasant experience here.

  I want to help you with driver/software problems that you are having with your HP Officejet Pro 8500 has e-all-in-one printer and your computer Windows 8.

  It seems that your software is may not be installed correctly, in addition to the common issue of 8.1 to Windows Installer automatically update Windows drivers.

  First of all, with the USB cable plugged in, we want to remove all instances of your printer in Device Manager (so when you plug the USB cable back in during the new installation, it will be seen as a new device).

  1. Open your start.
  2. Start typing 'This PC', it will come under results of research. Right-click on computer and select Manage.
  3. Click Device Manager on the left side.
  4. In the main part of the window, locate in the following categories for all HP entries: Bus USB controllers, printers, imaging devices and other devices.
  5. If you see your HP printer in one of these sections, right click and select Uninstall. Keep an eye out as well for all that said device unknown and let me know if you see this at all (these are also well uninstall).
  6. After have removed all entries of HP, unplug your USB key and leave it unplugged. Do not reconnect the USB until you are asked when reinstall us.

  Next we want to remove printers from the printers and devices folder.

  1. From your desktop, or drag from the right to open the bar of charms, or press Win key + C on your keyboard.
  2. Select settings in the bar on the right.
  3. Select Control Panel
  4. Under hardware and sound, select devices and printers
  5. Right click on each icon you see for your 8500 has (even if there is only one) and select remove an instrument, or delete.

  Once this done, allows to make a cleanboot from your computer (this turns off all non-essential startup programs, so if there is another program running that interferes with the installation we can avoid it).

  How to perform a clean boot in Windows

  Once the computer restarts, try to download the HP printer install wizard to complete the installation for you. It will automatically detect your device and install the appropriate software.

  Please reply to let me know if that solves the problem.

  Good luck!

  

• OfficeJet Pro 8500 a Premium: deleting print

  Printer is stuck to delete the print job status

  Hello

  From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.

  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.

  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

  Restart the computer and you should find that the post has been deleted.

  Kind regards

  DP - K

• HP Officejet Pro 8500 a Premium: print head

  I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n printer on a home network.

  I have known printing issues that point to a printhead problem; but I don't know where.  I lined up and cleaned the print heads HP Print & Scan doctor and the console on the printer.  No luck; My test pages shows the black and magenta blocks, but not blocks cyan or yellow.

  I printed the console power-on self-test diagnostic page; and, he pointed out that the status of printhead is good for the two print heads.

  If I have to replace a print head, I don't know what printhead to replace.  Of what I have posted. It sounds like black/yellow or magenta/cyan failed; or do I have another problem?

  Thank you!

  Thislink offers Fig. printhead problems.

• I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n.

  I have a HP Officejet Pro 8500 a Premium e-all-in-one printer - A910n.  I'm trying to Connect HP series, but every time I create and account it tell me to log in using my password of Snapfish.  When I use my password for Snapfish "valid", it comes to request return "invalid password".  How can I fix it?

  If I'm not on the correct Board, please let me know which one I should use.

  Thank you

  Hello. You're on the good advice!  Unfortunately for correcting the offset account problem you meet you share personal information.  To protect your identity and your account security, I will private message you with what HP will need to get your accounts connected HP/Snapfish synchronized upward in order to use web services.

  Thank you!

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• OfficeJet Pro 8500 a Premium yellow will not print

  I am not able to print Yellow.  The quality of the print head is 'good' on my two print heads.  I cleaned the Black/Yellow Printhead (which was dirty) and electrical contacts.  There is no break in the inktubes.  Original HP cartridges were full (although with all attempts to realign and clean, they are now all almost empty).  Print quality report shows no white dark lines or gaps in the Test focus3.  The reason for Test 1 shows and connected lines.  Focus 2 shows not yellow, but without streaks white through any of the colored blocks.

  So I think I've covered everything except the replacement of the print head.

  The question is to know if I can wait that it will change the situation to change the print head or if I have to get the printer serviced - and, as it is out of warranty, if it means that the cost of the service outweighs the balance of the cost of obtaining a new printer.

  What do people think?  Is that what sounds like a new printhead will correct the situation?

  Thanks in advance.

  Hello Cherniack,

  Welcome to the Forums of HP Support!

  On the Officejet 8500 has not not printing yellow and all the troubleshooting steps you have done, I would say that Yes. Replacement of the print head would be your next best step.

  Even if the printer is out of warranty, the print head may be covered. It is guaranteed is distinct from the printer and is located on the side of the printhead:

  If your print head is under warranty and you call in North America, the number is 1-800-474-6836 and for all the other regions, click here.

  If the print head is out of warranty and you want to order the replacement, visit HP SureSupply.

  Thanks for posting,

• How can I have my 8500 a premium use Growl?

  I am on Mac OS X on several Macs, 4 with 10.6.8 and 1 with 10.7.1.

  I have the software for my HP printer 8500 a Premium on each of them. Only Mac (10.6.8) receives messages via Growl. Others have not. I used the same installer for all drive the 10.6.8 machines... and what a grumbling...

  Any suggestions?

  Hi David,

  Well, the only reasonable reason, I could think is that the version of the software included on the CD is maybe sooner then only that currently published on the site of HP.

  You could try the following:

  Enter the installation CD

  Click on the button to install, and then click Show package contents

  You can get Growl under this folder and check if there is no result.

  If you see Growl.pkg file, double-click it to install it

• HP Officejet Pro 8500 a Premium does not work!

  I have a HP 8500 a Premium e-all-in-one A910n. The problem I have is that printer power light is on but the printer does not. I have just used the printer because I have 2 connected to my network so basically, it's almost new. Yesterday I went to print a label for shipping to this printer and discovered that it did not work. Before a few power out for severe thunderstorms, here in Florida the printer worked when I used the latter. My 2 year warranty expired January 2013 never had problems with the printer before. After completing printer did not work I looked more and the power light was carried out. Printer has been connected to a bunch of surge protection. So did a search on the internet and found a solution of HP forum. First of all, I followed the steps to "restore an external power module.

  http://support.HP.com/us-en/document/c01321436#N551

  I connected the cable to the printer as suggested directly to a wall outlet. But the outlet wall available closest was across the room. So I plugged it into the wall outlet, then in power while the power is on. Plugged the power cord at the back of the printer and the printer started its initialization process for nearly 15 minutes. Then everything seemed OK on the touch screen. Although I don't have a check printing. I did a power button close so that I could use a closer outlet. I did that and plugged printer on another once tested the printer wouldn't turn back on. I repeated the same steps on the reset of the external power supply without result. The power led remains on the printer as well as on the external power supply. I can't touch screen of the printer and the printer is initializing. Can someone PLEASE! Is it the printer or power supply external power that his witness remains on too! It's a printer expensive used sentence... I can not find anything on printer get repaired on the HP Web site if necessary.

  Well, I changed the logic board with an 8500 a more Board of eBay. The Premium printer & more than 8,500 use the same logic board. The difference between the two printers, it's that the premium has a second paper tray. After you have installed the most logical and crossing my fingers when I plugged power cord in.... was worth the $27.50 I paid for the Board on eBay. The printer is indeed, works again. Don't understand why HP or someone else keeps parts for an old printer in 3 years. HP wants to just sell an upgraded model, so they can do more of $ people. I did not see elsewhere the printer dumping excellent condition.

  I appreciate your comments! Rich1

• Have a grey bar at the bottom of the screen with red print that I can't remove.

  Since a recent update a gray bar with red print appears at the bottom of my home page every night and I can't get out. It does not appear to be a problem with any function, but I would like to know what it is and how to close it.

  Hi, this is a bug with adblock more in the latest nightly. Please see if they already have an update is available to fix this known or well to keep the disabled extension for now...

• HP Photosmart Premium C410b: printing using panoramic photo paper

  Hello

  Is anyone able to tell me how to print using A4 panoramic photo size.

  Thank you

  Hi @Silverback2,

  Welcome to the Forums of HP Support!

  I understand that you are curious how to print on A4 panoramic photo on your HP Photosmart Premium C410b printer paper. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem.

  Your printer is not designed to print on that size of paper. If you want to print on the paper, I think that a DesignJet is better suited for these types of photos.

  Specifications of printer for HP Photosmart Premium Fax all-in-One printers (C410a C410b, C410c, C410d, C410e)

  .

  Sizes and types of paper

  Paper

• Photosmart Premium C309a print only the first column of the Excel worksheet

  Photosmart Premium C309a print only the first column of the Excel worksheet

  Hello

  I see you are having a problem printing to an Excel document.

  I suggest you install a default substitution such as the jet pilot desktop 990 c driver.

  You can follow this thread of Shane, who will show you how.

  After that, you can try printing again from Excel.

• HP Photosmart Premium C410a: printer not printing black

  Printer prints is not black.  Cleaning print head.  New cartridges, printhead replaced, will be always not print black.

  Try these videos Youtube here.

  https://www.YouTube.com/results?search_query=Photosmart+premium+C410a+print+head

  Find out more if necessary.  If no joy, your printer is toast.

• OfficeJet 8500 has Premium how fax or copy a paper double-sided

  Where can I find how you copy or fax a paper double-sided?

  OfficeJet 8500 has Premium

  Thank you

  Keith

  

  Finally figured it out myself

  Thank you very much

• Re: Printer suddenly printing in purple or pink, not black and white or color

  I have the same problem. I use a HP Deskjet 1000 (J110 series) number and product CH340A using Windows 7 on a HP Pavilion dv6 laptop.

  When you use The HP Wizard to view the ink levels, it shows the color cartridge with about 20% left and black, 40%. I've done a 'clean cartridge' and then I printed a 'Diagnostic information' sheet. This fact sheet includes, among other things, a test print colors black, yellow, Cyan and Magenta, all who seem to be very good for me. I got a warning message now then that says I'm low on ink and should consider replacing the cartridge if see the shortcomings of the color.

  So, if I'm apparently low ink:

  • Why the diagnosis show 20% and 40% still available?
  • Installed cartridges are original and XL versions and I don't have too many draws, so it shouldn't be there is still a lot of prints to go?
  • When I print the test on plain paper pages, colors are fine, but when you print on blacks of Advanced Photo paper HP out purplish. (I printed herein before photo with no problems)
  • If I need to replace the cartridges, what with 20% left or one black color with 40% left (to be noted that I print in purple instead of black)

  I could assume that replacement cartridges would solve the problem, but I think I would be throwing money in the trash that further much ink in the cartridges and ink. Other solutions or suggestions?

  Thanks in advance.

  The black cartridge is not used when printing on photo paper as the black pigmented ink is not compatible with photo paper.  If black is printing purple on photo paper, it would be an indication that the yolk runs out.

  I suggest you replace the color cartridge.  The ink level gauge is an estimate, and if you got the first low ink warning on it would be an indication that the cartridge may be empty.