8530p blue screen after the awakening of the mode standby.

Hello.

Windows 7 Enterprise 32-bit. (EDITED)

A user has a problem as his computer blue screens after he was awakened to "sleep" mode and the other thing is this problem is intermittent.

The error message I saw said that it was a KERNEL_DATA_INPAGE_ERROR STOP error message is 0x0000007A and the second parameter was 0xC000009D.

According to http://msdn.microsoft.com/en-us/library/ff559211 (v = vs. 85) .aspx this type of error indicates - "0xC000009D or STATUS_DEVICE_NOT_CONNECTED, indicates defective wiring or in bulk, termination or that the controller does not see the hard drive."

Hard disk, I ran the tests integrated in the BIOS, online tool check the system of HP for laptop PC (http://h20239.www2.hp.com/techcenter/HP_SystemCheck/hp_syscheck.htm) and same Seagates own Seatool because there is a Seagate drive in the machine. All these tests said nothing about a problem with the hard drive.

The online tool, said there is no update available on the BIOS drivers.

I even had the user to remove the hard drive and put it back to make sure he wasn't a wire loose, bad connection or something like that.

I phoned helpdesk of HP where I live and I told him this and he said that it is most likely a software problem.

So so I need help to find out what software might be behind this error.

I can't provide shocks either, given the error and blue screen also says "dump of physical memory failed with status 0xC0000010.".

So is it a known software that could be the cause of these problems?

EDIT: As pointed out by erico, I forgot the information about this operating system. That's why I added this information at the top of my first post.

Sorry I have not responded earlier.

It seems that the problem is solved since the user had no blue screens for over a week now.

The solution was quite simple: reinstall on a new hard drive, even if each test drive, I ran on the subject, said the old drive was ok. This includes BIOS integrated HP and test online, chkdsk in Windows 7 and Seagate tool own Seatool.

Best regards

Ljungan.

Tags: Notebooks

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