8600 Officejet pro 911: scan has stopped working

My scan just stopped working and givee me a message, the printer is not connected to the computer.

I turned off the computer and the cable and the printer turned on again but did not help.

Instructions say click the HP and select the scanner action. But when I click on the hp icon I get only an option to install a new printer. Nothing else.

How do I get this reconnected?


Hello @skybyrd53,

Welcome to the Forums of HP Support!

I would like to work with you today with the resolution of the problem of scan that you encounter when you try to scan from your HP Officejet Pro 8600 e-all-in-one printer to your computer Windows 8.1. I understand that when you click on the HP printer Assistant icon you get a screen "install". This indicates that your software is here and ready to work, but your printer is no longer bound to this software. For this reason, I will guide you through the steps for reinstalling your device to fix software problems and the pilot. Please follow the steps below.

Step 1: Uninstall the drivers:

For the purposes of troubleshooting, it is important that we have a clean slate to work with. So, I'll you delete everything Officejet software and drivers on your computer.

  1. Open the screen, Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard to the right of the Ctrl key
  2. When the splash screen opens, type programs and features. Click on programs and features to open it.
  3. When the programs and features opens a list of the programs installed on your computer will populate. Scroll down the list until your see HP Officejet 8600. Select the HP Officejet device and click Uninstall
  4. Follow the instructions on the screen to complete the uninstallation of your product.

Once the Officejet has been uninstalled successfully, please proceed to the next step.

Step 2: Remove temporary files:

  1. Open the screen, Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard to the right of the Ctrl key
  2. When the splash screen opens, type run. Click on Run to launch the run dialogue box.
  3. In the run box, type %temp% , and then click OK
  4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  5. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  6. Close the Temp folder when it is empty
  7. Right-click the recycling bin on your desktop and select empty recycling bin

Step 3: Reinstall the drivers:

  1. Please click here to download the latest drivers for your HP Officejet
  2. Once the site opens, please click on the download button at the top left
  3. If you are prompted, please allow the download to run
  4. Once the download is complete, please follow the instructions on the screen to reinstall your printer.

Once your printer is reinstalled successfully, please try scanning and printing to confirm that everything is working properly again. If your printer is unable to install because it is not 'detected' when installing, please let me know how your HP Officejet is connected to your Windows computer (USB, Ethernet cable or wireless).

Please reply to this message with the result of your troubleshooting. Good luck!

Tags: HP Printers

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