8600 paper mismatch error

I select envelopes DL size MSWord 'Direct mail' (& central position in the tape) and I load envelopes DL size cassette printer in a central position. But when I hit print, I get a paper mismatch error.


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Tags: HP Printers

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    Hey there @dzarlene, welcome to the Forums of HP!

    I understand that you are facing a "Paper mismatch" error when you try to print an invitation to your Officejet 6500. I have some ideas in mind for you to try, to see if we can solve this problem for you!

    1. click on this link, select your operating system and follow all the steps in the order: Printers HP - "paper Mismatch" or "Paper Size Mismatch" error

    2. run the print and scan the doctor. This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results.

    3. uninstalling the software of the printer, restart the printer to download and reinstall the full functionality driver here (select 6500 JO you have, click on the software and drivers and 'Check now': drivers & software )

    Try to print again and let me know what happens!

    If you like my answer to your concern today, click on the thumb to the top below!

    Happy Monday!

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    Hi Landrover1,

    I want to help you to be able to print without having seen the paper mismatch error. Please use the solutions in the following document to solve the problem. Solve a 'Paper mismatch' error.

    I hope this helps.

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    Looks like a hardware problem (maybe some paper stuck in the printer).  Seek assistance from the manufacturer of your printer.

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    Please try the procedure on the fron printer below Panel.

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