8610: network problem

In our office, we have two hp 8610 all-in-one ink jet and 4 computers in the same network (workgroup) wireless.

Among the printers inkjet scanner only 2 computers. It scans well all computers, but does not scan from himself (to 2 computers). Once everything has worked fine now all of a sudden, it turned into a nightmare.


Hey @Haco_the_Great,

Welcome to the HP Support forums!

I see you have some problems with scanning your Officejet 8610 e-all-in-one printers to two of your windows 10 PCs. I can help you with that.

First of all, we will refresh all connections associated with the printer. To do:

Turn the printer and the two PC the printer cannot scan to off.

While the printer is turned off, remove the power cord at the back of the router for a minute.

When all the lights are coming back on the router, turn on the printer.

Try to analysis on both computers.

If you are unable to scan to those PCs, we will then uninstall and install the software on two PCs that the printer is not able to scan to. You can download the latest version of the software by clicking this link.

At this point if you are unable to scan to these PCs then we will disable all anti-virus software, firewall and security on PCs and try to scan the image to them.

Please let me know if this helps digitize from all of your devices, or if you have any other questions. If not, have a great weekend!

If it solves your problem, please help other users find this thread by clicking on accept Solution below my post.

If you appreciate my help, please inform other users by clicking on the icon below my post thumbs up.

Tags: HP Printers

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