8610

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• HP Officejet Pro 8610: Try to install the full software concludes printer, but the IP address is the address of the router, not the printer

  I tried several times to remove printer, uninstall the drivers, reboot, reset the printer to the factory, etc. without success.  I even went into the registry and deleted the printer reference as much as I could.

  Please note I know how to connect the wireless printer and did successfully to the router with IP 192.168.1.108.   The problem is that the installer will search for a printer on the network and detects the 8610, but it appears with the IP address 192.168.1.1, which, of course, fails to install correctly.

  How can I get the dialog box to see the printer with the CORRECT IP ADDRESS?

  Well, I gave up trying to connect wireless and connected the printer with an ethernet cable.    Re-installed software that went much smoother, but still showed printer with IP router when you try to add it.   I chose "other devices" and is manually entered IP ethernet.

  Everything works now, including scanning.

  I think that the new router (for satellite internet) blocking a port that is required to complete the driver installation.   I had to add a switch to have an additional ethernet port to connect the printer.

  It was NOT a good experience.   I had a lot of practice of deleting, downloading, installation, configuration of the HP printer again and again well, therefore perhaps not all a lost cause.

• OfficePro 8610: Network disabled capabilities - OfficePro 8610

  I had this printer established and working finefor several months.  It is connected to a docking station for laptop by USB, but I was able to print wireless from a variety of devices.  Recently, somehow I lost the ability to print wireless.  The blue wifi indicator is turned over.  When I try to reset through the menu, it gives me a message stating that "" built in features have been disabled.  Contact your administrator or the person who installed the printer.

  That would be me... I makes no changes to the system or settings.  I succumbed to get past this message.  Have you tried the factory reset, through the interface of the HP laptop, etc.

  What do you recommend to turn this feature back on?

  Thank you.

  Hey @MFWC,

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I understand that your Pro e-all-in-one printer Officejet 8610 is giving an error message which built wireless capabilities have been disabled. I can help you with that.
  
  I'll send you some information about how to do a factory reset on your printer. You should see them in a message private shortly.

  Please let me know if this allows you to activate wireless again or if you have any other questions. If not, have a great week!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.
  
  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• HP Officejet Pro 8610 webization Service

  I can't get the Web Services enabled PC or printer which Scans/Prints fine on the wireless network.

  The only advice I can see relates to the 8600.

  Hello GeoffZ,

  Welcome to the Forums of HP's Support.  I understand you get a connection error message when you try to activate your printer Officejet 8610 web services.

  Please define Manual of the printer an IP address manually and DNS servers by following the steps below.

  1. Please enter the IP address in the address bar of your browser (Internet Explorer, Chrome, Firefox or Safari).  My screenshots below are Safari, but the location of everything is the same regardless of the browser.  When you enter the printer's IP address in the browser, it must implement the web server integrated for your printer.
     
     
  2. Click on the network tab.  You should see the summary of network for your printer. Please click Wireless 802.11 in the menu on the left side.
     
     
  3. Please click on "Configure IPv4"
     
     
  4. Please click the radial button next to "Manuel IP" then click on the button 'Suggest a manual IP Address'.  The manual, manual IP subnet mask and default gateway of manual must complete for you. Please click the radial "manual DNS Server."  Please enter manual 8.8.8.8 for the preferred DNS server of manual and 8.8.4.4 for auxiliary DNS.  What are the Google public DNS servers.
     
     
  5. Please click on 'apply '.  If you get a warning message about changing the IP address please click on 'OK '.
  6. Please turn off the printer by the power button on the printer.  Please wait a minimum of 15 seconds and then turn the printer back on.
  7. Please press the ePrint icon in the lower left corner of the front panel of the printer.  This should encourage you to accept the terms of service.  Please choose "accept."
  8. When you are prompted on the automatic updates, select 'yes '.  The printer should now display the HP logo, while the printer communicates with the HP servers.  Print the information sheet of web services with your printer application code.

  Please let me know how it goes.

• OfficeJet Pro 8610: Cannot remove my printer

  Hi all

  I tried to remove my printer (it did not work, so I tried to reinstall).

  I went into the control panel of configuration/printers, then right-click on my printer and press 'delete device '. The icon became gray and it has been like this for 3 days now. You can see on the bottom, it says ' status: removing device "."  I can't reinstall (does not recognize the printer).

  How can I get rid of this?

  I uninstalled all the HP software and delete a bunch of registry entries on the 8610. It's still there...

  Thanks for your help!

  F.

  

  Welcome to the HP community @Felix_B,

  I read your post about the troubles you are experiencing remove the printer from your Windows 10 system, and I hope that I can help you with questions. I think it could be stuck print jobs in the print queue, so recommend some things to try to get over there.

  Please start by trying the following steps:

  Step 1: Check print spooler:

  source

  1. Open your screen to Start by clicking the Windows button on the lower left side of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. In the start screen, type run
  3. Click Run to launch the run dialogue box
  4. In the run box, type services.msc and click OK
  5. When the Services window opens scroll down until you see the print spooler
  6. Click Print Spooler once just to highlight
  7. If you Start in the upper left corner that indicates that your print spooler is actually stopped (not good). But we will leave that for now.
  8. If you stop or restart in the upper left corner, this indicates that your print spooler is actually started. Please click on stop to stop the service momentarily.
  9. Reduce this window which will allow us to come back here

  Step 2: Check the spooler folder:

  1. Reopen your splash screen
  2. Computertype. Click on the computer (or on This PC) when it fills so
  3. In the computer window, select your Drive C
  4. Click on Windows
  5. Click on System32
  6. Click on the reel
  7. Click PRINTERS. You can get permissions to a warning, just continue beyond that.
  8. PRINTERS of the folder must be empty. If there is no file here, they are corrupt print jobs. Right click on anything in that folder and 'delete' files.
  9. Close the PRINTERS folder

  Step 3: Start Spooler and audit dependencies:

  1 open the Services window we previously minimized

  2. click on print spooler to highlight

  3. click on Start in the upper left corner

  4. If you get an error message please take note of this

  5. If the print spooler starts successfully you will see "stop and restart" as your options at the top left

  6. then, double left click on print spooler. A print spooler properties window is now open. Click the connection tab at the top. Can you please make sure that it is set to Local System account and make sure that the check box is selected to "Allow the Service to interact with desktop".

  7. then click on the tab "dependencies". Please check which dependencies are listed. I need to know this if the problem persists when you have completed the steps I provide in this post.

  

  8. click on apply and OK for any changes that you have made the log tab. Close the Services window.

  Now try to access devices and printers and try to remove the printer.

  I hope this helps, and if you have problems, please let me know and I'll do my best to help you. If these steps helped to solve the problem, click Accept as button Solution at the end of my post here please.

  Will testify of our help in the forums by clicking on the thumbs up this message below!

• OfficeJet 8610: HP Officejet 8610 is offline now

  I bought an Officejet 8610 5 months and it has worked very well - so far.  It is continually being disconnected and I questions online.  Most of the time, I need to powercycle the 8610 and it usually comes online.

  Connected wireless

  I put the IPv4.

  3 PC, iphone, iPad 2, all work very well on wireless environments

  HP Print & Scan doctor sees no problem

  I can start the ability to scan when printing is offline.

  Is this a hardware possible security problem?

  Hello
  
  Thank you for using the HP Forums.
  
  Can you try using a TCP/IP port?
  
  Creating a TCP IP port
  
  1. print a Configuration Page to get the printer IPv4 address (you can also tap on the icon wireless on the front panel of your printer to obtain the IP address)
  2. on your PC, go to the Panel control, devices and printers, right-click the printer and on the left, click printer properties, select the Ports tab.
  3. click Add Port, select the Port TCP/IP Standard, then New Port and follow the instructions in the wizard.
  4. Enter the IP address of the printer.
  
  This video resource will show you how do:
  
  Create & use TCP IP port
  https://goo.GL/BBI671
  
  Note that you can ALWAYS go back to the original port the HP software installed by selecting the HP port on the Ports tab (in the properties of the printer)
  
  Let us know if it works

• DeskJet Pro 8610: DeskJet Pro 8610 Windows XP error

  I had problems with the operation the 8610 Officejet Pro Windows XP. Whenever I try to print a test page, I just get a generic error asking me to start the troubleshooter, which does absolutely nothing. It only gives me an error of sorts. I have chekced the error log and it tells me that it is the printer driver. I re-installed the printer using different drivers and nothing seems to work.

  The same problem happens if I install the printer on a server and try printing from XP. I'm going to rebuild the machine, but I don't know if it will work either. Is there a work around, I really want to have to rebuild every XP machine, whenever we get an HP printer.

  Thank you for your help.

  I thought about it. I think just the HP driver on their site doesn't work with XP anymore. I used an older CD for an HP 8600 printer, and which seems to have done the trick. Thanks for your help.

• OfficeJet Pro 8610: printer does not appear in the list

  After an update of Windows 10/diversion, my HP Officejet Pro 8610 is more listed in printers.  I tried to reinstall everything, restarting, disconnect, find printer can't find anything (the printer is right next to me).

  Help!

  Thank you!

  Hi@millermom,

  Thank you for the HP's Support Forums. Best platform for all kinds of solutions, tips and settings for your questions/problems.

  For the best experience on HP forum, see our Guide to HP Forums to learn more.

  The printer is not detected after Windows update. Is this fair?

  I would definitely help.

  First, uninstall the old drivers installed in your PC by following the steps below.

  • Right click on "Start" and select "programs and features".
  • Find the option that the printer name and then click "Uninstall" on the top of the window.

  Restart the PC and download the latest drivers for the printer from the link below and install the printer. It should work.

  http://ftp.HP.com/pub/softlib/software12/COL51184/bi-124093-4/OJ8610_198.exe

  I hope this helps. Let me know to learn more

  Happy announcement.

  Resolv_S

  Happy to help you. I work for HP
  
  Please click on " ""Accept as Solution " " " if you feel my post solved your problem, it will help others find the solution.
  Click on the " Bravo Thumbs Up" " " to say 'Thank you' to help! "

• HP Officejet Pro 8610: HP 8610 - check printing order

  HE CAN NOT FIND 'SWITCHES' TO CHANGE THE PRINTING ORDER.

  Control Panel

  ... Devices and printers

  ... right click on the printer icon

  ......... Printer preferences

  NO option to change the order of printing on any tab

  QuickBooks Pro

  ... File

  ...... Printer installation

  ......... SHAPE: Check/cheque

  ............ Options

  NO option to change the order of printing on any tab

  This option existed.  What has changed?

  Deskjet 6980 driver is compatible with the Officejet Pro 8600 series (including the 8610) and provides the order of the pages, but also of the other missing features of the Officejet Pro driver 8610 including:

  • Order of pages
  • Resizing options, including the page scaling in percent or adjust.
  • County of copy (with Assembly option)
  • Image mirror (for printing T-Shirt transfer or stickers)
  • Watermarks
  • Tip of color (the color, Saturation and brightness, the individual sliders for CMYK tone)
  • Overspray
  • Drying time

  The Deskjet 6980 driver can be installed as follows (the instructions are for Windows 7, other versions would be similar): file devices and printers, click with the right button on the Officejet 8600, select Advanced, new driver, Next, properties of the printer, Windows Update, wait a while for the page to refresh, and then select the driver HP Deskjet 6980 (HP), OK.  It may be desirable to change the name back to Officejet Pro 8610: right click on the printer, the printer, the general properties, type the name of the desired printer, apply.  While, it may be necessary to activate the duplexer: click the device settings tab, set the duplex unit installed, apply, OK.

  Install another printer driver will have no effect on scanning applications.

• 8610 all-in One: 8610 printer all-in-one not to pick up WIFI

  I have problems with my printer 8610 do not pick up the Vodafone Pocket WIFI signal. The printer is picking up other WIFI signals in the area but not my internet router? It has become an issue in the last week and was working fine before.

  Hello
  
  Thank you for using the HP Forums.

  Can you do a restore default network, and then connect using the Wireless Setup Wizard?

  These resources show you how:

  Restore the printer network settings

  https://goo.GL/9fyrGS

  Connect a printer with wireless configuration wizard

  https://goo.GL/7G8a91

  After that, you may need to reinstall your software.

  Hope that helps.

• HP OfficeJet Pro 8610: HP settlement 8610 requires Attention, when you try to print 4 x 6 photos

  Good,

  After reading so many others and worth that they have with this issue, I submit to you that this could be a serious problem.

  I have an impression of this printer using any software problem, if I try to select the paper size of 4 x 6 or the "Photo paper" options in the printer settings.

  The best part is the error message I receive Windows 8.1. It is said that the printer "to monitor". There is no pop up n the printer as a mistake and nothing in the screen "Control Panel\All Control Panel Items\Devices and Printers\HP Officejet Pro 8610 (network)" on an error.

  Any help would be greatly appreciated. And do not pull the shit 'check the paper tray' here... I checked about 12 hours of your support help documents and I'm tired of seeing this document as the solution to the problem. This is not it.

  Also, I don't want to hear, which does not support the format of paper. The software driver has several options of stock of photo paper and several sizes...

  What's next? That's what I want to know... What's next?

  Alrighty then...

  I don't know what I did differently, but it seems to be the impression this morning. Totally weird, but happy that he woke up!

  Thanks to all who have offered solutions...

  Laughing out loud

• Office Jet 8610: Device appearing is not in the device tab connected hp after entering the claim code (for the second time)

  I got the claim code to register my hp device connected for the second time and on both occasions, it doesn't have to be displayed in the devices tab.

  I tried a disconnection and logging into my account, but this has not solved the problem.

  I tried the two Chrome Version 39.0.2171.95 (64-bit) and Firefox 31.0 on a MacBook Pro running Mac OS 10.9

  Printer is an Office Jet 8610

  Web services are enabled and the printer is connected to the network.  I created the computer print jobs and they have successfully completed.

  * beep *?

  The problem disappeared after I checked my email address

• HP 8610: printer erroer

  Printer is stuck on error B8931C7C I restarted the printer, removed source power unplugged from the wall and the unit. also changed power. having checked that there is no paper jam in tray & back door. I also checked the ink cartridges. What is the next step?

  Hi @yagsa,

  Welcome to the HP forums! It's a great way to engage, ask questions and find resolutions by working with specialists from the community of HP. I understand that you need help with the printer not printing. be happy to help you with this.

  A remarkable work to properly diagnose the problem before posting your question in the forums of HP. It's always a great pleasure to work with tech-savvy and technically customers sounds like you. Kudos to you for this. We greatly appreciate your relationship with HP. You're an HP customer, and we greatly appreciate you for doing business with HP. Consider a privilege to share this platform with you.

  First of all, it looks like a hardware problem with the printer. We will try to perform some steps here and see if it solves. I'll be really happy for you if it gets either resolved. Please visit these links for help.

  Link 1: http://support.hp.com/us-en/document/c02073861?jumpid=ex_r4155/hho/ipg/ccdoc/trailhead_doc

  Link 2: http://support.hp.com/us-en/product/HP-Officejet-Pro-8610/8620/8630-e-All-in-One-Printer-series/5367603/model/5367606/document/c00489814/

  I hope this helps. I would like to know how this happens. I really hope that the problem is solved without hassle and the unit works very well. Believe me, I've done everything I can to help keep your best interest in mind.

  Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

  Now carefully and have a wonderful week ahead.

• OfficeJet Pro 8610: HP Officejet 8610 x 64 pro semi full rest

  HP Officejet 8610 x 64 pro semi full rest, administrator of lock on all the features after a power outage, now cannot print over the network, USB or wireless to the printer because the Administor lock on all the features.

  Found youtube video https://www.youtube.com/watch?v=_i1JkQJRhBM on how to do

• 8610: no network printing

  Printer installed via disk provided, then downloaded software update online. printer performs the self-test. Does not print anything to the laptop. No error message it seems to receive the print job.

  Hello @eskimoman5519,

  Welcome to the Forums of HP's Support.

  I understand that you have a problem printing with your Officejet Pro 8610 computer Windows 8.1.

  I would like to help.

  I would first run printing HP doctor Scan.

  HP printers - help print and scan the doctor for Windows to solve printer problems

  If she does not report errors with the software, it could be a problem with port.

  Try the following link.

  A wireless print job, high quality for a WSD port is automatically cancelled on a windows 8.1

• HP officjet 8610 pro prints bad fonts

  I just installed the HP Officejet Pro 8610, (all in one).  When I print http://www.monrovia.com/plant-catalog/plants/3037/black-lace-elderberry/of the screen, color fonts (headings) print in a kind of unreadable police.  When I print the same screen of my HP Officejet H470 everything prints correctly.  When I run HP Diagnostics it tells me that everything is installed properly with the latest version of the software.  I am running windows 8.1.  How can I get the correct font to print?

  Hi @elarch,

  Your printer uses PCL3 GUI, I checked with the user guide. With this language, the printer does not support downloadable or scalable fonts

  

  -Source: HP Deskjet, Officejet from HP, HP, HP Business Inkjet color inkjet - 3 PCL and PCL 5/6 functions and different...

  The question is perhaps the police itself. Something you can try is to download a different print driver. I wonder if the driver for 8600 will behave differently than the 8610.

  How to assign other print in different Versions of Windows drivers.

  The link above will guide you through the steps to assign a different print driver, I ask that you choose the 8600 if available, and if not, you can install the base driver 8600 here;

  OJ8600_Basicx64_1315.exe- for 64-bit operating systems

  OJ8600_Basicx86_1315.exe- for 32-bit operating systems

  Is my version of 32-bit Windows or 64-bit?

  Please let me know the results of your efforts. Thank you. I cross my fingers.