8620 + 2nd plateau: 8620 + 2nd default tray always in Tray 1 even when tray 2 is selected

Hello

I have a new 8620, so I bought the 2nd set of HP direct.

I use an Imac with OSX El Capitan.

I loaded in all the normal paper bins.

I have put 1 as a defuault tray tray. When I try and print via my text editing software or any other software and I select tray 2 into the presets, it ALWAYS prints from Tray 1. The only way, he goes to tray 2 If Tray 1 is empty.

I have change the default to tray 2 and then select Tray1 to print and it will not print at all.

The software is not acutally allowing me to use as 2 separate trays.

I use 2 documents of standard 8.5 x 11 for my business, but one is for invoices and I need to be able to select different trays.

Also I noticed in the presets when selecting to print from the ADF, it will also not print from there, he pulls from Tray 1 again.

Thank you

Hi @vortexted,

Welcome to the Forums of HP Support! I see that you are having problems printing from tray 2. I will definitely do my best to help you. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

Check the name of the driver that is installed by the printer. Make sure that it shows just the name of the printer.
Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Officejet 8620)

If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

Please check the settings for the paper trays. The information is provided on page 31 of the manual, Officejet 8620

If the problem persists, try the following:

Fix permissions of the drive on the Mac:

Close all applications.

In the Apple menu, click OK, click Applications, and then click utilities.

Double-click disk utility.

Highlight your hard drive / partition on the left.

Click on check and then repair disk permissions.

Restart the computer...

Reset the printing system:

Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

Click on the Apple icon and then click on System Preferences.

Click on Printers & Scanners.

Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.

Click OK to confirm the reset.

Type the name and the correct password.

Click OK to reset the printing system.

Then click on the sign to add the driver, highlight the printer +. (you may need to click the drop down menu to select the name of the printer) Then click the Add button.

If there is anything else I can help you, let me know. Thank you.

Tags: HP Printers

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