Similar Questions

• Problems with mail after switching to macOS Sierra

  Hey all

  After having recently upgraded to macOS Sierra, I am unable to read my mail.

  I get the following error every time I check on "Get Mail".

  There may be a problem with the mail server or the network. Check the account settings "*" or try again.

  The server returned the error: Mail could not connect to the server 'pop1.tribcsp.com' using SSL on the default ports. Verify that this server supports SSL and that your account settings are correct.

  What does this error message mean and how can I solve this problem.

  Thank you

  Hi Michael,

  I see your message that you get an error in the mail indicating that there is a problem with the mail server or the network.  To help get this problem resolved, I suggest that you follow the steps below:
  

  If mail refers to a problem with the mail server, or the network

  Mail will say that it is impossible to connect due to a problem with the mail server or the network. For example, the message may refer to a connection that has expired, or too many simultaneous connections:

  

  If you are connected to the Internet, but the connection has expired, your email provider might be affected by a discontinuance of service. Contact them or see their status Web page to ensure that their e-mail service is online. Examples of status pages:

  • iCloud mail status
  • Gmail status
  • Status of Yahoo mail
  • Status of the AOL mail
  • Status of Outlook e-mail

  If the message indicates the number of simultaneous connections, too many of your devices is check your e-mail account at the same time. Quit Mail on one or more of your other devices.

  If you are still unable to send or receive e-mails

  1. Make sure that you have installed latest version of the Mac software updates, especially if the problem occurred immediately after the installation of a previous update.
  2. In OS X El Capitan or later version, you can see a status icon and the short error message in the upper right of the Mail window, under the search box. The message may indicate 'Network offline' or 'Connection failed', for example. Click the message to see more details on the issue.
     
  3. Check your connection to the Mail connection doctor. It might be able to say more on the issue.

  If you cannot send or receive e-mail on your Mac.

  Take care.

• Finder crashing on macOS Sierra

  I have a late 2009 iMac Core2 3.33 GHz, 8 GB RAM processor. After the installation of macOS Sierra, Finder crashes constantly on me. I have to restart about five times a day.

  • Get beach balls when you click on an external drive or a folder.
  • Get beach balls when you use folders and files on my computer with Mac (for example logic) applications or web applications.
  • When the Finder crashes, I can't start it again.
  • When the Finder crashes and I try to stop or restart, my screen freezes and the system is not finished closing down or restart (I have to press my power button / as a strong downwards).
  • I tried already to re-setup of Sierra.
  • I already cleaned my folder of application of system of 'tricks' old, unused library support.
  • All of a sudden, Pages, Numbers, Keynote, iPhoto and iMovie has started to download and install on my iMac - it was very strange. I had already installed the new versions of the Pages, Numbers and Keynote, before Sierra was deployed. In addition, I see no updates in the App Store that relate to this spontaneous download.
  • Projector has also crashed on me recently during a search.
  • I read that Google Drive and dictation can cause this, but I don't have to be installed/activated.

  I will continue to add to this newspaper that I find new things that cause my iMac to hang / crash.

  If anyone has any advice, or was able to solve this, please reply to this message.

  Download and run Etrecheck to go to https://etrecheck.com/ and paste the results here.

• update problems since macOS Sierra to iMovie

  Hi everyone, I hope someone can help me out here because I'm starting to get really frustrated.

  I have a MacBook Pro and yesterday I upgraded to macOS Sierra and I regret it now because when I wanted to work with iMovie today he is more worked how it used to. I make youTube videos for a living and I'm already a day behind my schedule download because of this problem. Basically what is happening, it's only when I imported my video files to my SD card into iMovie files seemed normal, however when I put them in a project and began to play them I noticed that the color was distant, it almost looks like there is a misty overlay. At first I thought that maybe my DSLR camera has broken out and checked the files on the SD card (played files to QuickTime) but they seem quite normal and how they should look, iMovie for a reason any turns them... I have no idea how to solve this problem, because I'm not even sure what really is the problem. Can someone help me please?

  Hi, Anny,

  I don't know what is happening with the change of color in your timeline.   Whenever there is an upgrade of the operating system there always is the possibility of conflicts with specific applications until the bugs have been worked.  So, it is possible that your question is related to your recent update to OS Sierra - hard to say.  I'm not aware of anyone who still displays with your problem.

  Given that the problem appears only in your timeline, maybe media are complex and your computer is hard to deal with in the time line or keep in touch with your editing.

  You can see if the problem is linked project by creating a new project with the same or different media.   Is it possible to have a color filter activated inadvertently?  You can also try to reopen iMovie while maintaining the option and command keys and selecting Remove preferences.  Sometimes, it allows to launch iMovie in a different account, as your guest account, in which case there is a conflict with your current user account.  If none of the works above, you can try to create a new library on your boot drive or disk formatted Apple iMovie and see if your projects are working properly.   Another possibility is to restore your old operating system from Time Machine.

  In any case, I think that once the film is shared out he will play with his normal colors.  Try sharing file on your desktop to confirm that.   If he plays well, at least you'll be able to keep your schedule download then you want to solve your problem.

  Best,

  Rich

• Cannot configure the Pop of Hotmail on Mail account under macOS Sierra

  Hello.

  I'm on a MacBook Air - end of 2014 with macOS Sierra installed.

  I decided to perform a new installation of the latest version of Mac OS. As I did this, of course, I've erased completely any configuration, I had: this has the Mail app.

  I want to create access to two accounts different Hotmail via Mail App. Apple unfortunately, it's automatically my IMAP accounts - something I really don't like / want - and I want to create POP accounts!

  I check online on how to do it (because Yosemite, holding the Option key during the initial installation, no longer works.) I write a bad e-Mail and after trying to access it, I get an error message and automatically mail gives me the possibility to choose between an account IMAP or pop. Also, it requires me to give the outgoing server and receiving code «»

  MY QUESTION IS: What are the current codes for Hotmail? Because I searched online and after typing the (I assume) good, Mail tells me that it does not recognize my email address and/or password. (Be aware that during the execution of this, I also write my e-Mail address correctly!).

  I really need my accounts connected to Apple Mail, BUT I really need to make sure that it doesn't copy emails and not delete them from the server!

  Thanks in advance for any information you can give me.

  Ask Microsoft about the configuration necessary to initialize one of their products to access pop.

• Definition of Spotlight on macos Sierra

  Hello

  I had been using spotlight to search for words in El Capitan without any problems before. However I just upgraded to Sierra and spotlight returns no definition of the word. I did a clean install, but no changes in the light of the preferences. All options are selected as they come by default. It was a feature that I used all the time and it helped me so much. All the solutions I could try?

  Thank you.

  Hi agokgoz!

  I see that you are unable to search using Spotlight definitions under macOS Sierra.  I know it's important to have the ability to look up definitions of words in Spotlight, and I'm happy to help you.  In order to further isolate the issue, please create a new account manager and test to see if the problem persists in the new user account.  Here are the instructions to do this:

  How to test a question in another account on your Mac.

  Thank you for using communities of Apple Support.

  See you soon!

• Downloaded the new MacOS Sierra, but cannot install it

  Hello!

  The morning I downloaded the new OS Sierra from AppStore. The download is complete, I started to install. Amidst this, a message appeared and he said I don't have enough hard disk space. Well, fortunately I managed to start the previous operating system and everything works normally.

  The problem is the following- I always update the operating system more recent. I open AppStore, OS Sierra search and it says downloaded. But I can not start the installation process in any case .

  In the finder, I noticed that there are new 'macOS Install Data' folder under Macintosh HD. Should I delete this, so I can re-download from AppStore new OS and then install? Or how can I start the installation again process?

  Thank you!

  Look in your Applications folder for "Install macOS Sierra." This is where the installer is placed when it is downloaded. It is normally deleted once the update is complete, but may still be there.

  I would also say that you look through the problems on this forum other users have experienced so you can decide if you want to join them.

• Siri launches applications under macOS Sierra

  I just updated my mac to macOS Sierra. When I activated and opened Siri, however, it does not seem to recognize every command that I gave him. Currently, it is impossible to find one of the applications that are on my computer. When I say something like "Safari open" or "Open Messages", she said something in the sense of: 'I wasn't able to find an application called 'Safari' on your computer. You can try to search for the App Store. »

  What should I do to fix this?

  Hello...

  Try to speak a little more slowly and clearly. You have to practice a little but I got it working. Make sure that there is no background noise such as a TV or stereo.

  'Open Safari' works for me ok.

• Unable to Scan to the computer after downloading macOS Sierra. Is this a software problem?

  How can I scan from HP Envy 4500 to computer after downloading macOS Sierra?

  Hello wdemetris,

  Thanks for asking for scanning helps here in the Apple Support communities. I understand how it is important to have access to your scanner and am happy to offer help for this.

  As a precaution, we always recommend that you have backups to make sure that all your data is safe. You can perform a backup using Time Machine and an external hard drive. Use this article to help make a backup of your Mac: use Time Machine to back up or restore your Mac.

  Then, in accordance with article help: printer and scanner for Sierra, El Capitan, Yosemite, and the Mavericks macOS software, the HP Envy 4500 e-all-in-one is supported for printing and scanning. The drivers must be installed, but if not, if it please go to the App Store and check the updates tab to see if there are updates for HP. If there is, please install.

  If you have only general questions about how to get your updated scanner in place or how to scan pictures, please check out these two articles: macOS Sierra: implement a scanner & macOS Sierra: scan images or documents. If everything is configured correctly and you still have problems scanning, please visit this help article: macOS Sierra: scanning troubleshooting.

  Thanks again and have a great rest of your day.

• App store, Safari and iTunes does not connect to the Internet after installing macOS Sierra

  App store, Safari and iTunes does not connect to the Internet after installing macOS Sierra

  After upgrade 'OS X El Capitan' to "macOS Sierra" window only empty "App store" and page "Safari" made its appearance, no error message shows. store "iTunes" and "Dictionary" does not connect too.

  But Google chrome works well.

  So have you tried the next steps in your original post that Safari does not work after installing macOS Sierra:

  (1) x OS: "Unable to connect" or "unable to connect to the App Store. An internet connection is required"- Apple Support

  2) Advanced the steps to correct the problems with the iTunes Store - Apple Support connection

• macOS Sierra stuck on the Time Machine backup

  Its been 2 weeks now since I updated to macOS Sierra and my Time Machine backup is always stuck on "preparing backup" and I tried different disc backup on another partition but still no luck.

  Make sure that:

  o drive the TM is excluded from Spotlight indexing non-mandatory;

  o that all software anti-virus is disabled (especially Sophos);

  o journal of iCloud and other cloud services.

  o check this article: macOS Sierra: If Time Machine still at the stage of "preparation"

• Crashing apps and the slow performance since the installation of macOS Sierra

  Hello

  Im a user of long date Mac but displays the first time that I was pretty happy with everything that on my macbook pro for the past years... until I installed Sierra a day ago.

  Since installing everything works super slow and a lot of my apps hang and crash. Things are not rosy, here is my EtreCheck report - running current version 10.12 on my MacBook Pro (mid 2010) if anyone can help would be much appreciated. Thank you

  EtreCheck version: 3.0.6 (315)

  Report generated 2016-10-07 16:52:11

  Download EtreCheck from https://etrecheck.com

  Time 06:53

  Performance: Below average

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Problem: Apps are broken

  Hardware Information: ⓘ

  MacBook Pro Intel Core i5, Intel Core i7 (mid-2010)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro6, 2

  1 2.53 GHz Intel Core i5 CPU: 2 strands

  4 GB of RAM expandable - [Instructions]

  BANK 0/DIMM0

  OK 2 GB DDR3 1067 MHz

  BANK 1/DIMM0

  OK 2 GB DDR3 1067 MHz

  Bluetooth: Old - transfer/Airdrop2 not supported

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 371

  Video information: ⓘ

  Intel HD Graphics

  NVIDIA GeForce GT 330M - VRAM: 256 MB

  Color LCD 1440 x 900

  Software: ⓘ

  macOS Sierra 10.12 (A 16, 323) - since startup time: less than an hour

  Disc information: ⓘ

  Hitachi HTS545050B9SA02 disk0: (500,11 GB) (rotation)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  BOOTCAMP (disk0s4) / Volumes/BOOTCAMP: 86,37 (Go 31,68 free)

  Macintosh HD (disk 1) / [Startup]: 412,50 (GB 158,46 free)

  Encrypted AES - XTS unlocked

  Storage of carrots: disk0s2 412.88 GB Online

  MATSHITADVD-R UJ-898)

  USB information: ⓘ

  Logitech USB receiver

  Card reader Apple

  Apple Inc. Apple keyboard / Trackpad

  Apple Inc. BRCM2070 hub.

  Apple Inc. Bluetooth USB host controller.

  Computer, Inc. Apple IR receiver.

  Built-in ISight from Apple Inc..

  Guardian: ⓘ

  Mac App Store and identified developers

  Kernel extensions: ⓘ

  / System/Library/Extensions

  com [no charge]. Huawei.driver.HuaweiDataCardDriver (4.0.6 - 2016-10-04) [Support]

  com [loading]. Logitech.Control Center.HID Driver (3.5.1 - SDK 10.0 - 2016-10-04) [Support]

  com [no charge]. Driver Logitech.Unifying.HID (1.2.0 - SDK 10.0 - 2016-10-04) [Support]

  [no charge] com.leapfrog.driver.LfConnectDriver (1.0.6 - SDK 10.0 - 2016-10-04) [Support]

  NET [no charge]. Thomson.iokit.USBLAN_usbpart (1.6.0 - 2016-10-04) [Support]

  Startup items: ⓘ

  HWNetMgr: Path: / Library/StartupItems/HWNetMgr

  Startup items is no longer function in OS X Yosemite or later

  Launch system officers: ⓘ

  [no charge] 7 tasks Apple

  tasks of Apple 178 [loading]

  tasks of Apple 86 [performance]

  Launch system demons: ⓘ

  [no charge] 42 tasks of Apple

  tasks of Apple 167 [loading]

  tasks of Apple 95 [performance]

  Launch officers: ⓘ

  [performance] com Logitech.Control Center.Daemon.plist (2011-11-05) [Support]

  [loaded] com.adobe.AAM.Updater - 1.0.plist (2015-09-18) [Support]

  [cannot] com.adobe.CS5ServiceManager.plist (2010-07-14) [Support]

  [loading] com.google.keystone.agent.plist (2016-07-13) [Support]

  [cannot] com.teamviewer.teamviewer.plist (08 / 08/2015) [Support]

  [cannot] com.teamviewer.teamviewer_desktop.plist (08 / 08/2015) [Support]

  Launch demons: ⓘ

  [loading] com.adobe.SwitchBoard.plist (2010-07-14) [Support]

  com.Adobe.agsservice.plist [running] (2016-08-19) [Support]

  [loading] com.adobe.fpsaud.plist (2016-08-30) [Support]

  [loading] com.apple.installer.osmessagetracing.plist (2016-09-14)

  [loading] com.google.keystone.daemon.plist (2016-09-02) [Support]

  [loading] com.teamviewer.Helper.plist (2015-03-03) [Support]

  [cannot] com.teamviewer.teamviewer_service.plist (08 / 08/2015) [Support]

  User launch officers: ⓘ

  [loading] com.adobe.AAM.Updater - 1.0.plist (2010-07-16) [Support]

  [loading] com.adobe.ARM. [...]. plist (2011-09-13) [Support]

  [loading] com.adobe.ARM. [...]. plist (2010-07-14) [Support]

  com.nero.HSMMonitor.plist [running] (2016-10-07) [Support]

  Plug-ins Internet: ⓘ

  DirectorShockwave: 12.0.6r147 - SDK 10.6 (2013-11-25) [Support]

  OVSHelper: 1.0 (2010-12-10) [Support]

  OfficeLiveBrowserPlugin: 12.3.6 (2013-03-22) [Support]

  NP_2020Player_WEB: 5.0.7.0 (2011-04-03) [Support]

  AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-09-18) [Support]

  FlashPlayer - 10.6: 23.0.0.162 - SDK 10.9 (2016-09-29) [Support]

  AdobePDFViewerNPAPI: 11.0.10 - SDK 10.6 (2014-12-03) [Support]

  DivXBrowserPlugin: 2.1 (2010-12-10) [Support]

  QuickTime Plugin: 7.7.3 (2016-09-14)

  Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-29) is unable to contact Adobe

  iPhotoPhotocast: 7.0 (2010-07-14)

  Silverlight: 5.1.30514.0 - SDK 10.6 (2015-01-17) [Support]

  AdobePDFViewer: 11.0.10 - SDK 10.6 (2015-03-29) [Support]

  JavaAppletPlugin: 15.0.1 - 10.12 (2013-10-25) check the version of the SDK

  User Plug-ins internet: ⓘ

  Picasa: 1.0 (2011-03-29) [Support]

  Safari extensions: ⓘ

  DivX HiQ - DivX, Inc. - http://www.divx.com/en/software/divx-plus/web-player/ (2010-12-21)

  DivX Plus Web Player HTML5 < video > - DivX, Inc. - http://www.divx.com/en/software/divx-plus/web-player/ (2010-12-21)

  3rd party preference panes: ⓘ

  DivX (2010-12-10) [Support]

  Flash Player (2016-08-30) [Support]

  Logitech Control Center (2011-11-05) [Support]

  Time Machine: ⓘ

  Time Machine not configured!

  Top of page process CPU: ⓘ

  5% kernel_task

  5% WindowServer

  1% com.apple.AmbientDisplayAgent

  1% xpcproxy

  0% fontd

  Top of page process of memory: ⓘ

  Kernel_task 432 MB

  Mdworker (15) 430 MB

  Airmail beta 283 MB

  152 MB Finder

  Sandboxd 147 MB

  Virtual memory information: ⓘ

  476 MB free RAM

  3.53 GB used RAM (1.41 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  7 October 2016, 16:39:48 Self test - passed

  7 October 2016, 16:20:48 ~/Library/Logs/DiagnosticReports/Airmail Beta_2016-10-07-162048_ [redacted] .crash

  / Applications/Airmail Beta.app/Contents/MacOS/Airmail Beta

  October 6, 2016, 08:17:31 PM/Library/Logs/DiagnosticReports/App Store_2016-10-06-201731_ [redacted] .hang

  / Applications/App Store Store.app/Contents/MacOS/App

  October 6, 2016, 07:52:21 PM/Library/Logs/DiagnosticReports/station air Beta_2016-10-06-195221_ [redacted] .hang

  October 6, 2016, 14:37:32 /Library/Logs/DiagnosticReports/Preview_2016-10-06-143732_[redacted].hang

  /Applications/preview.app/Contents/MacOS/preview

  October 6, 2016, 02:37:26 PM/Library/Logs/DiagnosticReports/station air Beta_2016-10-06-143726_ [redacted] .hang

  October 6, 2016, 14:37:22 /Library/Logs/DiagnosticReports/firefox_2016-10-06-143722_[redacted].hang

  /Applications/Firefox.app/Contents/MacOS/Firefox

  October 6, 2016, 14:37:18 /Library/Logs/DiagnosticReports/Pages_2016-10-06-143718_[redacted].hang

  /Applications/pages.app/Contents/MacOS/pages

  October 6, 2016, 14:37:12 /Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-06-143712_[redacted].hang

  / / Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

  October 6, 2016, 14:36:50 /Library/Logs/DiagnosticReports/Preview_2016-10-06-143650_[redacted].hang

  UNKNOWN PATH

  Try this first: what happens if you start in safe mode (hold down the SHIFT key during startup), the problems go away?

  Try this second in normal startup mode: what happens if you create a new user account and log in as that user, the problems go away?

  I'm not sure I'd worry about the plane crashes - it is listed as beta software

• Safari does not work after installing macOS Sierra

  Safari and apple store does not work after installing macOS Sierra

  Alas, my crystal ball is in the shop for cleaning, so you will need to provide more details on what "doesn't work" and above all error messages. First of all, let's start the App Store. Provide as much information as possible for those of us who do not sit on your shoulder.

• macOS Sierra upgrade questions

  Problems of bad battery life updated since El Capitan with macOS Sierra. "100% charged drains battery fast on Sierra for 2-3 hours only. Before the mac update OS Sierra, he could stay for 8-9 hours,". If we installed macOS Sierra and noticed that the battery life is empty very quickly on MacBook Air/Pro, iMac etc, please help me to solve the problem of this problems.

  Hey there,

  Nothing but hurt. It is a common problem in the Sierra. One of the reasons, you must take off the coast about obtaining the latest software. It can be a bit much. If I remember correctly, they do not have the issues of EL CAP battery until le.3 ou.4 updated. (this is the solution that allowed the 8-9) I would recommend just downgrading to El Cap, as I can't imagine that the loss in the life of the battery is useful for siri.   Just my 2 cents.

• My hp LaserJet 1022nw fails to analyze the download of the printer driver after that macOS Sierra upgraded.

  After switching to macOS Sierra, my printer (hp LaserJet 1022nw) WiFi does not print work orders, even if the printer seems to be to receive the order of work and how to complete it in the work queue.  Connect the printer to my MacBook Pro via USB, I am able to print without problem.  Other computers on the network continue to be able to print wireless.  When I connect via USB and try to scan a updated driver, download cause analysis a software fault message.  Any ideas on how I could proceed to continue to connect and use my printer wireless with the new OS?  The 1022nw is detectable as a printer available (wi - fi) and can normally be added to the list of printers, but doesn't have the print queue even thought that they seem to have been dealt with, and then disappear from the queue.

  Open System Preferences > Printers and Scanners and select the print tab.

  Then the right or control click on the printer on the left then click: reset the printing system